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Change in backend table name

Hi allI need to correct the misspelling in the table.I need to modify Table Name of "Events List [u_maintainance_blackout_change]" to "Events List [u_maintenance_blackout_change]" without impacting features associated with this table.how can i do it ...

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Nikita35 by Kilo Guru
  • 3036 Views
  • 3 replies
  • 0 helpfuls

Resolved! How to close multiple tasks at once

HelloSo I need to be able to close multiple tasks at once however before I close them they need to be assinged to my self.At the moment I am having to close them one by one and it is very slow to do this.How can I do this?CheersPaul S

paulsheraton by Kilo Contributor
  • 12794 Views
  • 3 replies
  • 2 helpfuls

Mail script to filter comments & work notes from "system"

We have the following mail script that we add to email templates that provide the last 3 comments and work notes.  I would like to be able to filter out the items posted by the "system" account.We have inactivity workflows that will post work notes ...

AHA process

AHA transfer- IS the scheduled maintenance activity performed by Service Now done Yearly or monthly??..I need some info about this guys.

ganesht by Tera Expert
  • 1621 Views
  • 1 replies
  • 0 helpfuls

Resolved! delegates module

Hi,I need a module under inicidents application like 'my owner incidents' which should get incidents of my owner.i.e, condition is ---if i am the delegate of user/users then i should get incidents of that user/users

Enabling the High Security Plugin ... what to watch out for

My company is considering implementing the High Security Plugin. We've used ServiceNow for quite some time (one of the first 100 I believe) and have, as you would expect, created various groups, roles and ACLs to accommodate a wide variety of process...

Resolved! Manually Create Catalog Tasks

We have set up multiple Catalog items which creates items on the sc_req_item table and create tasks on the sc_task table and send these to the correct groups based on the workflows.In some instances users may need to manually create additional tasks....

Sam Ogden by Tera Guru
  • 8775 Views
  • 11 replies
  • 9 helpfuls

Role of ecmdb_admin vs. discovery_admin

Hello All.I am rather new at the Service Now CMDB. Can someone explain what is the difference between the role of ecmdb_admin vs. discovery_admin. I understand that the role of ecmdb_admin is contained within discovery_admin. So, what is the purpose ...

allashendler by Kilo Contributor
  • 6191 Views
  • 3 replies
  • 1 helpfuls

Resolved! First Additional Comment on Incident record disappears.

Today I have noticed that some Incidents no longer have their original additional_comments visible on the Incident form.   I have tested all different types of scenarios, looked through everything updated in the Helsinki upgrade, and I cannot for the...

Smashley by Tera Guru
  • 1256 Views
  • 8 replies
  • 1 helpfuls