For users, if they go to Self-Service->Incidents->New the page displayed is the same as if they go to Service Catalog->Create a New Incident.For ITIL users, if they go to Self-Service->Incidents->New the are sent to a different page than if they go...
Hi all,I've got an issue that concerns how inbound email actions interact with the incident table and when email notifications are sent.In our existing environment we have a notification that is sent when a record is inserted into the incident table ...
HI All,I have configured a SFTP Data source in our dev instance. Our Dev instance IP has to be white listed at thee SFTP server level so that instance can pull the file. Our Dev instance IP ends with xxx.xxx.xxx.200 but when connecting to the SFTP se...
i have created a ui page which does a glide record query and returns value. i need to set these values in a text field. i am doing a glide ajax query to return value in client script. this is the html part<td><input id="fname" name="fname" type="text...
Hi All,I am new to ServiceNow and I am wondering is SN provides a standard EDI interface to exchange order and/or asset information between us and vendor/supplier?BestKlaus
How to use Contract > Purchase Order module and how Purchase Orders are associated to Asset records on Asset Form.Note: Our current procurement tools are PurchasePoint and SAP.
good afternoon allI am looking to ignore certain emails that are currently creating incidents within ServiceNow.I have the default OOTB script running on my DEV system, I have tried various things to ignore certain emails, nothing seems to be working...
Hi All,I am new to servicenow, can anyone help me to know1> if it possible to view incidents that are closed .2>can we assign multiple tickets(change tasks/incidents) at a single go, by selecting all required tasks.
I would like to automatically add a tag to an incident when a state is changed and a user is prompted. Here is my client script code:var lab = new GlideRecord('label_entry'); lab.initialize(); lab.title = 'Incident - ' + g_form.getValue('nu...
Hi, we would like to start using Incident Tasks for assigning tasks to different groups so we can keep tasks all together in a single incident. We noticed that we were missing this tab in our incident view so we have been working with support to ...
Hi guys,Can anyone tell me how the ServiceNow reps get the list of licenced users(fullfillers) belonging to a Company?Thanks,Arnab
Hello,I have a field with a default value that works on new incidents however when I try to use the "update selected" option in Service Now, the default option does not work. Is there a way to make a default option when doing "Update selected" as wel...
We are looking to start using outages in our instance soon. We have always had it enabled, but it's never been used. In this post, I'm talking about unexpected outages. I was wondering what the best practice is on opening an outage. Should it...
In servicenow,SLA duration is calculated from Start time to time stamp when the resolved time is updated/State is resolved.But I have a field called Resolved time which is a datetime field on my incident form.Now I want the SLA duration to be calcula...
Hi,Location based Incident Routing- to achieve this i used System Policy -> Rules -> Assignment i created Assignment Rule in incident form- when ever user or caller -location is " India" or "US" - particular group need to set for that incident.But ...
