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g_scratchpad is not working in service portal

I am using g_scratchpad in Server script of Service portal but it's not working and showing failing widget error.Please suggest me any alternative of that. How can we store value globally in Service Portal and can use it throughout the system?Thanks,...

inspiron by Kilo Contributor
  • 2110 Views
  • 2 replies
  • 1 helpfuls

Software Identification (SWID) Tags

How does ServiceNow software asset management support Software Identification (SWID) Tags? I searched docs.servicenow.com and surprisingly got no hits.

Resolved! Service Catalog icons

Hi,ServiceNow have some default icons for the service catalog as shown below, but if you want to add other icons, is there a icon library to pick from?Best regards,

snc_icons.jpg

Creating a knowledge article as a wiki

I've been tasked to convert our SOPs to Knowledge articles in ServiceNow as wiki pages rather than HTML. The issues are I cannot find any good wiki editors and cannot create sections, tables, and background colors. I will appreciate any help. I've st...

peekay19 by Tera Contributor
  • 5326 Views
  • 1 replies
  • 2 helpfuls

Resolved! Multiple SAML errors in System logs

Hi There, We are receiving Multiple SAML errors in System logs created by Guest. Following are some of them.SAML2: Could not validate SAMLResponse: no thrown errorSAML2: TypeError: Cannot convert null to an object.: no thrown errorSAML2: Could not va...

RITM Rest API Integration

Hi Guys,I am doing RITM integration servicenow to servicenow using REST API.I have created REST Outbound POST method. content = {"number":"${number}","comments":"${comments}","request_item":"${request_item}"}am setting the values for the above variab...

reks by Kilo Contributor
  • 1767 Views
  • 5 replies
  • 0 helpfuls

Send encrypted data via REST

We are attempting to pass an encrypted password value to our SNOW instance via REST API. I then want to be able to store this in a field (on the sys_user table) and be able to decrypt the value in order to send it via notification to an end user. Thi...

User173809 by Tera Contributor
  • 4473 Views
  • 2 replies
  • 1 helpfuls

Resolved! Grant Admin Access to only 1 instance (Test Instance)

Hello Community,I have a Developer who I would like to grant Admin and Elevated Privileges to only one of our instance - Test Instance.   I do not want him to have Admin access to Prod instance.How do I go about doing this?Any help on this would be g...

vajvalia by Kilo Contributor
  • 1570 Views
  • 4 replies
  • 1 helpfuls

Resolved! Code to change Section Name using g_tabs2Sections

Hello SNOWers,Can anyone suggest me how can i write code using g_tabs2Sections to rename my Tab.Note : In Application Scope DOM not works . So i have tried everything.In this link i got some methods for g_tab2Sections but to rename tab there is no su...

Code To Change Section Name

Hello vinitha,Here we can discuss.I have three sections R1,R2 and R3.When my form loads there is a field which fetches New Section name from another table (Config table)Only i have to do is Whenever form loads R1,R2 and R3 should be changed by that N...

kumarsatyam by Tera Expert
  • 2666 Views
  • 15 replies
  • 17 helpfuls

How can I add a button to a dashboard?

I'd like to implement a button with a label "Request an Instance" which takes the user to a specific catalog item created for requesting a ServiceNow Instance. Is this possible in any way?

Shant Cancik by Tera Contributor
  • 4326 Views
  • 1 replies
  • 0 helpfuls