Hi,
My one client has their Azure/Entra ID integrated with our ServiceNow (S-Now) instance and their users are being provisioned successfully. When a user's record is disabled in their AD, it also disables the corresponding sys_user record in S-Now.
After a year one user has returned to the company and the AD record re-enabled, but the previously disabled sys_user record in S-Now was not auto updated to active = "true".
Our S-Now instance does have the 'active' attribute in transform map and I the customer's provisioning mappings section has the Microsoft Entra ID attribute = "Switch([IsSoftDeleted], , "False", "1", "True", "0")".
Does anyone know how I and/or the client's AD admin person should go about to have any old disabled user records in S-Now automatically updated with 'active' = "true" should they re-enable users in their AD again? There's a lot of info on Google, and what have you, but none with any concrete solution 😉
Any help/guidance is sincerely appreciated.
Thanks.
