My company is pursuing Agile. My team is best suited for Agile Kanban.
I have a guided visual task board that works but with two shortcomings.
First, I have not found a reliable way to calculate lead and cycle time for Tasks. I searched the SN community for answers. No success. Since these metrics are vital to Agile Kanban, someone must have found a solution by now.
Second- my guided VTB shows catalog tasks and incidents with vertical lanes corresponding to Task State field. The VTB will not show Incidents in the On Hold lane. Incidents are shown in the New and In Progress lanes as those states are specific to Incidents. On Hold is a valid State for both Catalog tasks and Incident tasks. How can I force the VTB to show both Incidents and catalog tasks in the On Hold column?
Thank you very much for your help!
Russ S
