How to remove default Service Operations Workspace view in Utah

[Sadhana1]

Hi All,

Post we upgraded to Utah version, by default for most of them Service Operations Workspace view is showing up as soon as they login, if they try to search any Incident / Change / Problem / Knowledge. Users do not want this and need normal view of Incidents and other records. How to make sure it is enabled for all. Any properties has to be set ?

Users are confused by this sudden change in their views of records.

Please suggest.

Regards,

Sadhana G

[Sayali Gurav]

Hello @Sadhana1 ,

To remove the default Service Operations Workspace view in the Utah version of ServiceNow, follow these steps:

1 ) Log in to your  instance:

    Go to the URL of your ServiceNow instance in a web browser.
    Log in with your credentials.
2) Navigate to Service Operations Workspace:

    Once logged in, go to the Application Navigator (grid icon in the left upper corner) and search for "Service 

    Operations Workspace". Click on it to open.
3 ) Edit or Delete the view:

     In the Service Operations Workspace, click on the gear icon (settings) usually found in the top right corner.
4 ) Manage Views:

     You'll find an option like "Manage Views" or "Configure Views". Click on it.

5 ) Locate the Default View:

     Look for the default view you want to remove in the list of views.
6 ) Edit or Delete:

    Depending on the options available in your version, you can either edit the view and uncheck the "Default" 

    option or look for a delete option.
7 ) Save Changes:

     After making your changes, make sure to save them.
Please note that the exact steps might vary slightly depending on your specific version of ServiceNow. Always consult your system administrator or ServiceNow documentation for any version-specific details or permissions that may be required for this operation.

Mark helpful or correct if applicable.

Thanks & Regards,

Sayali Gurav

[Sadhana1]

Hi Sayali Gurav,

Thank you for the solution.  

[Hemanth M1]

Hi @Sadhana1 ,

Which page you would like to set as default??

To set any page as dafualt to all the users >>>

Go to User preferences > look for "my_home_navigation_page" if you find one remove any user in the user(to apply to all the users) and set the value in the value field (ex: to set dashboard as deafult page -$pa_dashboard.do)

if you don't find this record >create one

how to find a value for a page or to set a deafult for a perticualr user (ex: incident or problem page)

go to setting>preferences>display>current statrt page >choose options. 

after you set this> if you go back to user preference table you will find a entry with a value and you can use this for all the users.

[Sadhana1]

Hi Hemanth,

Thank you for solution.