Users are not able to login through SSO after LDAP change

Susmitha1625
Tera Guru

‎10-06-2023 02:05 AM

Hi People,

 

Users are facing issues with logging into the instance through SSO.

 

We have recently modified the LDAP server integration from the previous one & built a new LDAP server, both are via MID Server. But, previously users were able to login using SSO but after modifying ( new LDAP server) users are not able to login through SSO. We had to clear the 'SSO' and 'Source' fields in the User table and login using /login.do method to login into the instance. Please help with the adjustments that are to be done to make SSO login work. Thanks In Advance.

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Saurav11
Kilo Patron
Kilo Patron

‎10-06-2023 03:35 AM

hello,

 

It will be difficult for anyone to really answer this without looking at your setup however below are few support article you can go through:-

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0788105

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0724410

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0794144

 

Also, I probably would recommend you to raise a Hi support ticket with ServiceNow to tackle the issue.

 

Please mark my answer as correct based on Impact.

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