How to remove "Create Incident" button from Knowledge article?

[shun6]

Hi all,

I want to remove "Create Incident" from knowledge article.

Where can I do this configration?

[Sagar Pagar · Accepted solution]

Hi @shun6,

Deactivate the system property 'glide.knowman.create_incident_link.display'. This will hide the Create Incident button on Kb article.

Thanks,

Sagar Pagar

[Ravi Chandra_K]

Hello @shun6 

Check the below properties

1.glide.knowman.create_incident_link

2.glide.knowman.create_incident_link.display

Alternatively, from form content menu, go to configure all and find this UI actions from UI actions section.

Please Mark this answer as helpful and correct if helped.

Kind Regards,

Ravi Chandra.

[Deepak Shaerma]

Hi @shun6 

 Step 1: Identify the UI Action
1. Navigate to System UI > UI Actions in the application navigator.

Step 2: Search for the UI Action
1. In the UI Actions list, you can filter by table name by entering kb_knowledge in the “Table” column. This action narrows down the UI Actions to those associated with the Knowledge Management module.
2. Look for a UI Action with a name that suggests it is related to creating an incident from a Knowledge Article. The exact name might vary, but you can look for keywords like “Create Incident” or similar.

Step 3: Modify or Deactivate the UI Action
Once you’ve identified the correct UI Action:
1. Open the UI Action by clicking on its name.
2. To deactivate the UI Action, you can simply uncheck the “Active” checkbox on the UI Action form. This will disable the action without permanently removing it, allowing you to easily re-enable it in the future if needed.
3. Alternatively, modify the Script or Condition fields if your goal is to limit this functionality under specific conditions rather than remove it entirely.
4. Save your changes.

Note: Please Mark this Helpful and Accepted Solution. If this Helps you to understand. This will help both the community and me..
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Thanks & Regards 
Deepak Sharma