How to Resolve this issue 'Access to this content denied based on report_view ACLs.?

[Ujjwala1]

Hello Experts,

After Upgrade we are facing this issue on one of our dashboard reports 'Access to this content denied based on report_view ACLs.' I being an admin not having this type of issue.

Could anyone guide what should I do make that report readable to ITIL people?

[Vaishnavi Lathk · Accepted solution]

have you added any Advanced conditions or scripts in report_view ACL? If yes they do not support it.

Note: The report_view table and report_view field ACLs do not support scripts or advanced conditions.

For more info - https://docs.servicenow.com/bundle/rome-now-intelligence/page/use/reporting/concept/report-view-acce...

https://community.servicenow.com/community?id=community_question&sys_id=3a60230cdb12ec10b3c099ead396193b

Regards,

Vaishnavi

[simranS]

I am facing same issue on prod. Report created on dev instance and moved to prod. Report is showing correctly on Dev but not on production. User roles and ACL's are same on both the instances.Creted report_view ACL on prod still showing same error message.

[AishwaryaS]

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