How to Restore Deleted Catalog Items

[lmmil01]

Hello All,

In error I have deleted all catalog items for one of my categories 600 records.  I have gone into Service Definition>Deleted Records and undeleted all of the records.  However, I can no longer see the items listed in the RITM record.  Is there something else I need to do, other than set Active=True to get the item to display back in the record.  The item is listed back on the sc_cat_item table but not in the RITM record.  

[Lewis Chi]

Hi there!

There is referenced data that unfortunately will not be undeleted.

1) Did this happen on production? If it did, please call ServiceNow!

2) If not, does this data exist in another instance?

Regards,

- Lewis Chi  |  ServiceNow Platform Engineer

[lmmil01]

Thank you Lewis,

I am working with ServiceNow.

[makoto3 · Accepted solution]

London instance

System Definition > Deleted Records > select the record and click on "Undelete With Related"

reference

https://community.servicenow.com/community?id=community_question&sys_id=f4b8549adb8d1f840e3dfb651f961951

[makoto3]

Restore a deleted record and reference
https://docs.servicenow.com/bundle/geneva-servicenow-platform/page/administer/table_administration/task/t_RestoreADeletedRecordAndRef.html

Restore a deleted record and reference
1.Navigate to System Definition > Deleted Records.
2.Open a deleted record that you want to restore.
3.In the Audit Deleted Record form, select Restore Record and References under Related Links.
4.Click Restore deleted record.