Hey, I need to have a custom work notes field and activity list, on a custom table.I couldn't create a work_notes field without the u_ prefix therefore I couldn't use the Formatter option on that table.Is there a solution to have the popular work no...
Hello.The minimal roles needed to view the [Load Data] module and perform the import are import_set_loader and import_transformer. Checking the [license_role.list], both of these Role Types are Requester.Basically, I thought that Requester should onl...
How to create a report for this below requirement?1.Average number of Approvals per Change2.Highest number of Approvals per Change it’s possible for PA please explain? Thanks for advance
Hi Team, I need to update the Outbound Emails / Notifications in the Instance for Admin View, All the Notifications related to the specific User needs to be updated.
Hi,I'm generating a Bar chart to get the list of incidents that are breached and not breached by assignment group. I'm stacking by hasBreached field. So the legend of the report shows as false and true. Can this legend label be changed to SLA met a...
I have a requirement to make the UI action visible only when logged in users group is part of certain groups. I created a system property which stores the sys_ids of the groups and want to call this system property in a script Include which I can add...
Hello Team,I have a question on retrieving variables in Workflow. I am triggering a Workflow and passing on variable list. Can you please help me how do I retrieve these variables in Workflow? Thank you in advance.
Hi,when I'm redirect to "generic_hierarchy" page with INC sys_id to view the parent and child hierarchy with English, I can see it well: But, if I switch to Hebrew(RTL), the narrows not switching the place to the right: someone has an idea how can I ...
Hello I have a business rule setup on incidents which limit some ITIL users to only see tickets assigned to their assignment group:if(gs.getUser().isMemberOf("GROUPNAME")){ current.addEncodedQuery("assignment_group=GROUPSYS_ID"); However I also want ...
Hello Team, When i hit the API am getting below response.{ "result": { "message": "Records created successfully in UserTable and ProblemTable" } } I don't want the result object to be shown.can you please help me in this. Thanks.
Hi I've created a business rule on the change_request table which is triggered when change state goes to implement and the action is supposed to update the affected configuration item state to "in maintenance". I can see in the business rule debug th...
I am working CSV files. I have an UI action on my ticket form, when user clicks on ui action the attachment available on the ticket will be copying to my data source and processing transform map and working fine. My problem is when multiple users wo...
I'm looking for some direction on something I'm having a little problem sorting out. I am trying to make a transform map for a particular data source. The data source is a CSV file that contains a row for each Firewall Security Policy. In that ro...
When we raised incident using SP Portal, we saw different form for creating new incident after raising it is assigning to assignment group based on company name of affected customer.but if we create incident using technician view (internally under in...
A department uses SLA data extensively to run reports. they keep asking for help with buildingreports off of the same set of tables. they seem to be conducted by dot walking. What could youdo to make it easier for them to build their reports ? write...
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