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03-26-2018 10:02 AM
Hello All,
In error I have deleted all catalog items for one of my categories 600 records. I have gone into Service Definition>Deleted Records and undeleted all of the records. However, I can no longer see the items listed in the RITM record. Is there something else I need to do, other than set Active=True to get the item to display back in the record. The item is listed back on the sc_cat_item table but not in the RITM record.
Solved! Go to Solution.
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Service Catalog

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02-20-2019 05:17 PM
London instance
System Definition > Deleted Records > select the record and click on "Undelete With Related"
reference
https://community.servicenow.com/community?id=community_question&sys_id=f4b8549adb8d1f840e3dfb651f961951
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03-05-2019 12:35 PM
We are now on London and there is a delete recovery application which is great. Although, it came too late for my original issue it has helped others.