How to Restore Deleted Catalog Items

lmmil01
Giga Contributor

Hello All,

In error I have deleted all catalog items for one of my categories 600 records.  I have gone into Service Definition>Deleted Records and undeleted all of the records.  However, I can no longer see the items listed in the RITM record.  Is there something else I need to do, other than set Active=True to get the item to display back in the record.  The item is listed back on the sc_cat_item table but not in the RITM record.  

1 ACCEPTED SOLUTION

makoto3
Giga Contributor

London instance

System Definition > Deleted Records > select the record and click on "Undelete With Related"

 

reference

https://community.servicenow.com/community?id=community_question&sys_id=f4b8549adb8d1f840e3dfb651f961951

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5 REPLIES 5

lmmil01
Giga Contributor

We are now on London and there is a delete recovery application which is great.  Although, it came too late for my original issue it has helped others.