How to restrict users to see the announcement banner on service portal

[shweta5]

Hi Experts,

I have activated the plugin "Service Portal User Criteria Support" to restrict few users to see the announcement banner 

I have created one user criteria and locked  the user's name in that and after this i have added this criteria in CANNOT VIEW ACCESS column. But Unfortunately NO Luck . Please suggest me the ways if its possible to restrict . 

Thanks In Advance

Regards

Sheetal

[Ankur Bawiskar]

Hi Sheetal,

Did you try clearing instance cache using cache.do and also logout and login back and then check

Regards
Ankur

[shweta5]

Hi Ankur,

Thank you so much for your quick response . I tried your way but its not working for me .

Thanks

Sheetal

[Ankur Bawiskar · Accepted solution]

Hi Sheetal,

please check below links:

https://hi.service-now.com/kb_view.do?sysparm_article=KB0686054

https://hi.service-now.com/kb_view.do?sysparm_article=KB0744340

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur

[Jaspal Singh]

Hi Sheetal,

Can you make sure for the Announcement form Public checkbox is disabled.