Hi, I have never had an exposure related to CMDB or creating CI's. Please help me with some trainings/videos where I can learn.I have a requirement to create two new CI's depending upon the category and sub category selected on INC Form.I have tried ...
Hello, I would like to confirgure Ovewview section of SoW ITSM. I have checked the documentation and found out that Oveview section can have different content for Tier 1 and Tier 2 agents. What I want to do is to show Tier 2 View for only a specific ...
Hi, I need some help with a part of code.I want to restrict access to assign tickets to one of a group, it should available only if user is Member of specific group. So I have something like that: (function executeRule(current, previous /*null when a...
Hello friends, first time I post something here in the community.I'll explain my situation and see if anyone can help me.I recently identified that some incidents are being generated at work here.These records are being generated without any informat...
Hi,I have a problem with adding a conditions to Variables. Look I have a couple fields like these: and I created a custom tables for data which are inside of those fields.Now I want to see for example something like: If field division will be "cloati...
How to set priority high when , impact and urgency changes to high using client script.
Hi All,Why script is not updating status. Where could be issue. Please see script in attachment. Thanks,Tara Singh
Hi, I have a requirement for External users should first be redirected to LinkedIn Oauth 2.0 before submitting a form in ServiceNow I did integration between ServiceNow and LinkedIn I have created a catalog form now if I give URL of the catalog form ...
I have a requirement to set up a scheduled job that runs (weekly) every Monday to create a standard change out of the template. And in case there is a national Holiday on Monday then create the record on the next working day. Can anyone help on how s...
Hi All ,External System is using GET method to get Incidents , changes and Problem from ServiceNow using Task Table , everything Works good , but here the latest requirement was to Show "Created by with user ID" instead user name Example : Abel tuto...
Hi All, I have created a scheduled job , what i have to do is to get all the sys_id's from first gr and in when i glide change_request form i want the match which are matching with the sys_id, and also i want other sys_id's that is left in u_normal...
Our application group wants to add child tasks to a maintenance task which will affect multiple groups. For example, if there is a security vulnerability, they want to open a maintenance task and assign to our server team, security team and applicati...
Hi All,On the form there are two fieldsone is parent field and one is type field. As type changes to 1 I want parent filed should only show the record with which are type 1 and when type 2 is selected, the parent filed should show type 1 and type 2 r...
We have a scenario where we wanted route the assignment groups based on Country, category and subcategory on the incident table. For that we wanted to go with low code/no code approach. I have tried creating country field on the incident, and Sys_cho...
