when I change the priority of my incident record to 1 then all other incident records which has a priority 1 should be get none as a proority(priority has a choice field)
Hi All, in my servicenow instance one user are not able to see one module's data I have checked multiple time that user is active. I have compare that user with another user they both have same roles and groups. still one user are able to see that mo...
Hi All, I am trying to show multivariable set values in the notification using Flow designer.I have created custom action:Outputs are coming as null.Also i am not able to add these values in the notification. Please help in this. Thanks,Sam
I need escalate button on the incident form for the end user on the portal. below is the requirement of the escalate button visibility:- Escalate incident is a button available for the endusers after 24 hours of ticket submission --- > Service Desk -...
My client has requested a custom field that behaves like the OOTB sla_due field in the Incident form. The OOTB field updates ONLY when the old SLA Engine is enabled, and the customer wants it to be disabled.So I tried using the field watcher, but not...
Hi All, Kindly provide widget for Case number , Description , State in table format , should appear loged in user created cases only I tried but its not giving acurate result , please find my widgets Client doesn't want to show in OOB currently av...
Hello,I've created a Knowledge Block and, to my understanding, they are supposed to take on the Approval process of the Knowledge Base they're added to. However when I look at the Approvals tab, I see nothing. On a KB article, I see the list of App...
Hi Team, Can someone please help me on the below query.Created custom table(in custom application from scratch) to store financial details pulled from third party application. Now want to show those details in catalog item. However, when creating ref...
Studying for the CIS ITSM and the official participant guide states the following: Using the "Assign to me" UI action for an incident record will follow the logic below:If the Assignment group field is empty and you are a member of multiple groups, y...
I am unable to do a POST request using MID server and BASIC auth credentials.Rest Message: HTTP Method: Now there is a BR that will create the record on m2m outboud(u_m2m_transactions_outbound) table for the request used for the trigger and payload. ...
Hello, On a change request I have the state that as new. When I click on authorize it asks for approval a couple of people, once someone approves, the state changes to approved and everything is captured in the activities. My task is that inside acti...
I have two users who either cannot edit or publish their own knowledge articles they have can contribute permissions. I have checked the knowledge base and they are included in the user criteria for can contribute rights and I have checked their use...
Need to find out how the scores are "calculated" when using an Assessment.We are in the process of creating new Assessment Categories with new Assessment Metric Definitions for our Demand Assessments.While the assessments are working, when we tested ...
Hi, Can you please help me with the task? Go to AI Search > AI Search Index > Indexed SourcesReview the default indexed sources - Confirm/edit Child Tables - Set a "filter" attribute for each Indexed Source to index only those tables/records you plan...
Hello Team,Iam trying to call the existing script includes into flow designer to create an Incident when the script include returns some effected record or item and the effected record to be captured into Description field. Can you please help me ho...
