How to restrict users to see the announcement banner on service portal

[shweta5]

Hi Experts,

I have activated the plugin "Service Portal User Criteria Support" to restrict few users to see the announcement banner 

I have created one user criteria and locked  the user's name in that and after this i have added this criteria in CANNOT VIEW ACCESS column. But Unfortunately NO Luck . Please suggest me the ways if its possible to restrict . 

Thanks In Advance

Regards

Sheetal

[shweta5]

Hi Ankur,

Thanks a lot . It is perfectly working In test Instance .

Now i have to replicate this in Prod . 

Thanks 

[Ankur Bawiskar]

Glad that it helped

Please consider marking my reply as ✅Correct & 👍Helpful.

Regards
Ankur

[shweta5]

its not working in Prod. will it be fine to clear cache in Prod . I am Scared of doing this Cleaning Activity for Prod. 

Thanks

Sheetal

[Jaspal Singh]

Hi Sheetal,

Yes, there will not be any negative impact or consequence. Better do it off business hours but again this is just cache clear nothing will be deleted.

[Ankur Bawiskar]

Hi Sheetal,

I believe you would have tested this in your DEV, TEST instance

If that worked well in those instances it should work well in PROD as well

If you still want to do instance cache clearing; please do this in non-business hours

Please consider marking answer as ✅Correct & 👍Helpful.

Regards
Ankur