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11-17-2021 01:40 PM
Hello,
We are a brand new instance implemented on Quebec and we are seeing that the Create New Change request interceptor page was updated in Quebec.
How can we change the interceptor back to the old view?
Here's what we see today:
Here is what we would like to see:
Can this be achieved?
Thanks!
Solved! Go to Solution.
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Change Management
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11-17-2021 01:55 PM
Hi Meghan,
There is a system property which can be set to false so that change models are not used/hidden. https://docs.servicenow.com/bundle/rome-it-service-management/page/product/change-management/reference/change-models-properties.html
This should help.
Chas.
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11-17-2021 01:55 PM
Hi Meghan,
There is a system property which can be set to false so that change models are not used/hidden. https://docs.servicenow.com/bundle/rome-it-service-management/page/product/change-management/reference/change-models-properties.html
This should help.
Chas.
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11-18-2021 10:06 AM
It’s also worth noting that Change models is a new introduction since Quebec. The advantage is that it enables a company to setup change models which can run in mode 1 or mode 2 with different states which apply. The interceptor will be legacy although many still use this.
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11-30-2021 05:39 AM
If the solution has worked, please mark the answer as correct. Thanks.