Resolved! can we add the dynamic recipients in the email client template...Could you please help me out as i am new in servicenow
can we add the dynamic recipients in the email client template...Could you please help me out as i am new in servicenow
Forum Posts
populate short description in RITM based on field on catalog form and should update short description in that particular RITM only
how to populate short description in RITM based on field on catalog form and should update short description in that particular RITM only
Identify if a request is being opened from web or mobile app
My organization has the requirement that some catalog items with few fields should be opened through app only, with an alert displayed whenever that item is opened on web. How do I identify if the item is being opened from the web. I can create a cli...
Resolved! When the state changes to resolved need current date and time on sc task in the custom field name(reopen date/time).
I need current date/time on sc task r(esolved field) when state ritm state changes to resolved I tried using br but didn't work.Please help me in this. var gr2 = new GlideRecord('sc_task'); var gdt = new GlideDateTime(); current.u_resolved_time = gd...
Resolved! How to add style to number Field
hi everyone, Add the style to number field if records are created today those records are visible in green color. if records created in yesterday and day before yesterday that records shown as blue color. and remaining records are shown in red color....
Resolved! How can I add a group to an assignment group for RITM and SCTASK created from a catalog request?
Hello, I am currently configuring a service catalog item that creates an approval and fulfillment task. When a request is submitted a request ticket is made. Lets say I get a request number like REQ0012568. Then from there I am able to navigate to th...
MID-SERVER MEMORY FAILURE
Hi, A defect that is related to the H2 library database update which was included in the ServiceNow recent patching program has just been identified. This defect causes a memory leak on Mid-server, impacting the ability to run discovery. When the mem...
restrict all the users to approve or reject a approval except the approver
Hi All, Restrict all the users to approve or reject a approval except the approver. on Ritm or task when we get approval to approve or reject, only assigned approver can accept or reject the approval state .Anyone else could not approve /reject the a...
Notification Button to Update a record
Hello, Im trying to create an email script that will update a record on the business application table. The code I have made works. However, I want to insert a button on the email record that will say "update" but the button I am trying to insert i...
How to hide Catalog item(Record Producer) on portal ?
I have created a record producer and published on service catalog on portal. Also added Not Available for based on abc company. As per my understanding the above catalog should not be visible for user which belong to abc company. When I tried imper...
I want to add a rich label Txt on top of the Multi row Variable Set where there is some instructions given to Users.
I have a multi row variable set, Upon clicking ADD, the applicant should see a html instructions mentioning : "Please upload a copy of your Diploma" The instruction should be after the first field
How to store record producer Muti row variables set in custom table
Hi Team, I am using multi row variable set in record producer, we are able to insert the data from Catalog item but we are not able see that data once record generated in the portal. Please help me to understand how to store record producer multi row...
Resolved! How to display MRVS table in Approval Notification Email
Hi All, Would like to seek some help here as I'm not able to display the MRVS table in the Approval email notification but those variables that outside the MRVS do display accordingly. Here is the code, and if someone can point me out where goes wr...
How to push multiple sys_id's with comma separated
Hi, How to convert the following script to reflect it for multiple values. The following script works only for single value. Kindly help. var answer ={}; pcQuery.addQuery('assigned_to', userID); pcQuery.query(); if (pcQuery.hasNext()) { pcQu...
Restrict attachments on confidential Incident to ITIL user
Hi All, I am having a requirement to hide attachments on Incidents for ITIL users, those are confidential incidents. I have created a read acl on sys_attachment table where in conditions, I have given table name is Incident. Could anyone please help...
