I have a requirement to generate a RITM by copying Variables into new RITM. var gr = new GlideRecord("sc_req_item"); if (gr.get('da80597b87afc91096ba62c83cbb3580')) { var obj = {}; var variables = gr.variables.getElements(); fo...
Hi, We have a requirement to add multiple CI's to an incident. As is often the case sometimes we have an incident affected for example 5 computers so we want to be able to add 5 CIs to the incident instead of having to add 1 on the form and the rest ...
Team, We are facing an issue where in on the Native UI form Layout the choice list field shows the choice list but the same field on agent workspace does not allow to select the choices on new request created on workspace.
Hi all, Im new to ServiceNow I would like some help with: How can I print out a message in the system log? The workflow assigned to this catalogue item should print out a log in the system logs to say "User <name of the user> has ordered more <RAM or...
Hi All, I need to add loading page with image/logo on service portal till portals home/main page display. (in short this loading page needs to display before displaying the home page of service portal) this loading page needs to display for few secon...
We have a requirement to retrieve variable value from multi row variable set in Email notification. Notification script is attached below Currently I am able to retrieve all variable values into email notification except multi row variable When I...
Hi, I need to delete 69 lakhs records from a table and I am looking for better way to do it without any performance impact on the instance. I can't go with Delete all records UI action, as I need to delete records based on certain condition. I have r...
var recPriority = g_form.getValue('u_rec_rating'); var cdt = new Date(); // When I use GlideDateTime() it's showing error. var addtime; var addtype = 'day'; if (recPriority == '2') { addtime = 7; //The amount of time to add} if (recPriority == '3' |...
Hi, I am using an eventQueue on the scheduled job and passing object as a param1. var arrFinal = [<sys_id> of users]; var obj = { iteration: iterValIncFinalVal, lastDate: storeValNextItr }; gs.eventQueue('cmp_qualifier', gr, ob...
Hello, I have an OnChange client script is to make the user apply certain formats in a decimal field. This is the script and it works. I want to have the same functionality in a related list. What is the best approach to do it? A OnCellEdit clien...
Hi, I have 2 arrays. I need to get the users not present in the other array. I am using the below code I am able to get unique users but there are duplicates in it. var arrCapUsers = ["a","b","c","d","e"]; var arrGrpUsers = ["a","b","c","d","e","f","...
Hi, I have a requirement like, when the normal change form we click on the "Request approval" button, first approval triggering to Assignment group manager, Here the ITIL users are able to delete the approval through approval tab "EDIT" button. I hav...
I have been doing a POC around Digital Portfolio Management for my stakeholders but have been unable to get a handle on how to get Offering Performance to populate in the Run tab of the Digital Portfolio Management Workspace. I have gone to KPI Gro...
Does anyone know how to get the display values from a List field within an inline script in Flow Designer? Here is the information: - List field is on the core_company field called "u_sub_id" - The flow runs against a catalog item that contains a r...
Hi All, I have set up walk up experience in service portal, all configurations are done but I cannot schedule an appointment on behalf of someone on service portal, that option is completely hidden. Please refer the attachment. kindly help me underst...
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