How to route incidents based on the Skills and Skill Determination rules?

[Spartan_snow]

Hello, everyone.

I want to create skills and skill rules that will route incidents created through the service portal based on the user's skill.

I created skills and determination rules, as well as business rules, but they are not operating as expected.

If anyone has an idea about skills configurations or anything else, please help me.

Reference link- Routing work items to agents based on skills (servicenow.com)

Thanks.

[Community Alums]

Hi @Spartan_snow ,

You can refer to the below doc :https://docs.servicenow.com/bundle/xanadu-servicenow-platform/page/product/skills-management/concept...

[Spartan_snow]

Hi @Community Alums ,

I did refer the doc you provided and create Queue, skill, skill determination rule but still not working

Something I am missing, if you want know what configuration I have done please let me know.

[Community Alums]

Hi @Spartan_snow ,

You can share the screenshots of the setup done at your end.

[Spartan_snow]

Hi @Community Alums ,

You can see the attached word file, I have mentioned everything I have done.

Also not getting how to link skill with queue or how it works.