How to see which users are subscribed to a knowledgebase

pattym
Tera Contributor

I'd like to identify which users are subscribed to a specific knowledgebase  I've looked in the specifc knowledgebase record, tried to run a report using the knowledgebase and knowledge tables without any success. The knowledge table does include the subscribers attribute but appears to only identify by article and even that does not return any results, even thought I have subscribed to a specif article as a test. Any help with this would be greatly appreciated.

 

1 ACCEPTED SOLUTION

Tim Deniston
Mega Sage
Mega Sage

The table where these are stored is called "sn_actsub_subobject_stream". You can see the Subscriber and what they are subscribing to. There are many other subscription types in this list, but this URL will allow you to see just the kb_knowledge_base subscriptions: 

https://[yourinstance].service-now.com/sn_actsub_subobject_stream_list.do?sysparm_query=sub_obj_name%3Dkb_knowledge_base&sysparm_view=

You could group or filter that list by the Subscribable Object value and see who is subscribed to each KB. 

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2 REPLIES 2

Tim Deniston
Mega Sage
Mega Sage

The table where these are stored is called "sn_actsub_subobject_stream". You can see the Subscriber and what they are subscribing to. There are many other subscription types in this list, but this URL will allow you to see just the kb_knowledge_base subscriptions: 

https://[yourinstance].service-now.com/sn_actsub_subobject_stream_list.do?sysparm_query=sub_obj_name%3Dkb_knowledge_base&sysparm_view=

You could group or filter that list by the Subscribable Object value and see who is subscribed to each KB. 

Thank you for the quick response, Tim. This worked perfectly!