How to send a notification email to assigned to and assigned group when the sla is breached

mania · ‎05-29-2025

Hi,

How to send a notification email to assigned to and assigned group when the sla is breached.

Can anyone please help on this, It will be useful.

Thanks!

Dr Atul G- LNG · ‎05-29-2025

Hi @mania

Take a reference from here:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0689050

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Ankur Bawiskar · ‎05-29-2025

@mania

so what did you start with and where are you stuck?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Sandeep Rajput · ‎05-29-2025

@mania You can create a notification which triggers on sla.warning.breach event the table should be task_sla table.

Here is the configuration.

mania · ‎05-30-2025

@Sandeep Rajput

Tried with this approach but notification is not triggerd even the sla breached.

Can you help on this, It will be useful.

Thanks!