is it possible to show the Emergency Change Interceptor only in the SOW?

[SpartanW]

Hello All,

I want the Emergency Change Interceptor to be shown only in the Service Operation workspace, not on the Backend or any related list on Incident or problem form.

And this Emergency Change Interceptor is only visible for Incidents P1 and P2 in SOW.

Thanks.

[Musab Rasheed]

For backend, you can go interceptor and hide emergency option, whereas on form you can simply hide it using UI policy or client script.

[SpartanW]

Hello @Musab Rasheed ,

When I create Change using incident Related list - > new then I do not want to see Emergency change Model in the Backend because we have a option in incident Hamburger to create Emergency change but I want to see this model in the SOW for the Incident P1 and P2, how can we restrict this using UI policy or Client Script.

Thanks.

[Musab Rasheed]

There is no easy solution for this, I see options are visible based on below table, if you hide it will hide everywhere. What I suggest is write business rule and based on view you don't allow user to create change if view is from default.

https://Instance/chg_model_list.do?sysparm_userpref_module=a2f662b55332101034d1ddeeff7b1245&sysparm_...

Sample BR

(function executeRule(current, previous) {
  if (!gs.isInteractive()) return;
  var map = gs.action.getGlideURI().getMap();
  var view = map.get('sysparm_view');
  gs.log('View: ' + view);

  if (view == 'your_view_name') {
    // your logic…
  }
})(current, previous);

[Dr Atul G- LNG]

Hi @SpartanW 

Not the best approach, mate. It's a model, and these modules are displayed based on the interceptor. You can hide it only for the native view — you need to modify the interceptor to control its visibility in the native view.

Native View:

https://InstacneNAME.service-now.com/now/nav/ui/classic/params/target/sys_wizard.do%3Fsys_id%3D821fa3e153a3101034d1ddeeff7b1288%26sysparm_record_target%3Dsys_wizard%26sysparm_record_row%3D2%26sysparm_record_rows%3D2%26sysparm_record_list%3DnameCONTAINSchange%255EORDERBYname

For SOW:

sow/create-change-request-page