How to send an attachment which is attached to RITM in Email Notification

Haceena Shaik
Tera Expert

‎10-09-2023 10:37 PM

Hi team,

 

As per my business requirement, I need to send attachment in email notification which is attached to RITM record while raising a request.

Please help me with this.

 

Regards,

Haseena

 

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3 REPLIES 3

Voona Rohila
Kilo Patron
Kilo Patron

‎10-09-2023 10:57 PM

Hi @Haceena Shaik 

You can make include attachment checkbox on the notification to true

VoonaRohila_0-1696917417958.png

The Notification should be on Advanced view for the field to be visible.

 

 


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Kind Regards,
Rohila V
2022-25 ServiceNow Community MVP

Harish KM
Kilo Patron
Kilo Patron

‎10-09-2023 10:57 PM

Hi @Haceena Shaik Assuming your notification is on RITM table.click advanced view on Notification Under what it will contain tab Just check the below checkbox by .

HarishKM_0-1696917443958.png

 

Regards
Harish

Ankur Bawiskar
Tera Patron
Tera Patron

‎10-10-2023 12:09 AM

@Haceena Shaik 

Is the notification configured on RITM table?

Please describe your requirement in detail

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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