How to send approval notifications with users name selected in List collector variable , based on their department for catalog

Madhu mukherjee
Mega Expert

We have a list collector field 'requested for'.

Based on the selected users' department, need to trigger notification to different approver group. And in the mail we want the respective requested for user name as well.

Any idea would be helpful.

 

Thanks!

Madhu

1 ACCEPTED SOLUTION

Hi Madhu,

So are you saying you are having say 3 users in list collector; these 3 users belong to 3 different department and based on department email should trigger to individual group?

How are you triggering the email? is it from workflow notification activity?

Regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

9 REPLIES 9

@Madhu mukherjee 

Hope you are doing good.

Did my reply answer your question?

If so, please mark my response as correct & helpful so that the question will appear as resolved for others who may have a similar question in the future.

Thanks!
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Ankur Bawiskar
Tera Patron
Tera Patron

@Madhu mukherjee 

Is this answered?

if my answer helped you, kindly mark it as Correct & 👍Helpful so that it does not appear in unanswered list & close the thread.

Regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

I already have marked it helpful. Thank you!

Ankur Bawiskar
Tera Patron
Tera Patron

@Madhu mukherjee 

Is this answered?

if my answer helped you, kindly mark it as Correct & 👍Helpful so that it does not appear in unanswered list & close the thread.

Regards
Ankur

 

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Ankur Bawiskar
Tera Patron
Tera Patron

@Madhu mukherjee 

Is there any update on this? Is this question got resolved or you need some more assistance.

Somebody has take time & efforts to help you; so please check this.

If my answer solved your issue, please mark my answer as Correct & 👍Helpful based on the Impact.

Regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader