Hello All,
We need to implement a functionality to send a dynamic opening message when incident communication starts on the MS Team.
Currently, there is an 'Opening Message' field in the 'Collaboration Chat Configuration'[sn_tcm_collab_hook_chat_cinfig] table, with a default message:
"This chat log may be saved to better serve you in the future."
Now, we want to dynamically send a message like the example below:
Hi [incident.CallerName],
Thank you for reaching out... xyzxyzxyzxyzcyz.
We will surely reply as soon as possible...
Thank you,
Could you please assist how to achieve the above functionality.
Thank you.
