Catalog Item variables not displaying in SCtask

[GBS]

I have created a variable set and the variables are getting reflected in the RITM form but not in the SC task form showing empty. No client scripts and UI policies are written to hide these variables. Can anyone help me with this

[Brad Bowman · Accepted solution]

You either have to make the variables Global with the checkbox on the variable definition, which will make them appear on all tasks, or select the variables that you want to appear on each task on the Catalog Task activity on the workflow (in the slush bucket at the bottom) or wherever the same thing is on the Flow Designer activity.

[Mike LHCG1]

Hi Brad, I'm having the same issue where a variable isn't appearing in the RITM or SCTASK. You stated that you "have to make the variables Global with the checkbox on the variable definition". I don't see a checkbox. I open the Variable and see a field called Application that has a value of "Global", and the only checkboxes I see are for Active, Mandatory, Read Only and Hidden. Also, I am not using a custom workflow.

[Brad Bowman]

You shouldn't have to do anything to make a variable appear on an RITM record.  If a variable isn't appearing on a request that was created after the variable was created, check to see if you have a Catalog Client Script or Catalog UI Policy that is hiding it.  By default, variables are not added to SCTASK records.  This is where you would have to add them via the flow or workflow that is creating the task, or make them Global so that they appear on every Catalog Task.  Global is the name of a boolean field that you may need to add to your Variable form, if you're not seeing it.

[anmolvishwa]

Thankyou it Works