How to send email notification to all members of an assignment group

nico2
Giga Expert

Hello, 

How I can I send an email notification to all members of an assignment group ?

Currently when an incident  ticket is created it goes to the group incident queue manager. 

Any ideas are welcome. 

 

 

9 REPLIES 9

SanjivMeher
Kilo Patron
Kilo Patron

In the notification just specify the Group or select a group field to which you want to send email to

 


Please mark this response as correct or helpful if it assisted you with your question.

sachin_namjoshi
Kilo Patron
Kilo Patron

Please check below for steps to send email notification to all members of group

 

https://docs.servicenow.com/bundle/helsinki-servicenow-platform/page/administer/notification/task/t_CreateANotification.html

 

Regards,

Sachin

RiaGuzman_0-1680045839226.png

This was helpful! For those who don't want to go to the documentation:

On the 'who will receive' tab, when you click into 'Users/Groups' you can dot walk into 'assignment group' like so:

RiaGuzman_2-1680046532739.png

 

I want to send notification firstly to the assignment group email id but in case there is no email id for an assignment group then the users of that particular group should receive an email notification.