How to send email notification to all members of an assignment group

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08-10-2018 03:03 PM
Hello,
How I can I send an email notification to all members of an assignment group ?
Currently when an incident ticket is created it goes to the group incident queue manager.
Any ideas are welcome.

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08-10-2018 03:09 PM

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08-10-2018 03:14 PM
Please check below for steps to send email notification to all members of group
https://docs.servicenow.com/bundle/helsinki-servicenow-platform/page/administer/notification/task/t_CreateANotification.html
Regards,
Sachin
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03-28-2023 04:25 PM - edited 03-28-2023 04:35 PM
This was helpful! For those who don't want to go to the documentation:
On the 'who will receive' tab, when you click into 'Users/Groups' you can dot walk into 'assignment group' like so:
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09-11-2023 11:03 PM
I want to send notification firstly to the assignment group email id but in case there is no email id for an assignment group then the users of that particular group should receive an email notification.