How to set a view as default for all users

[reachjake]

I have created an new view for the Change form and would like it to be the default view for all ITIL users. How would I achieve this?

Thank you

[shloke04]

Hi,

Navigate to the respective module and define the new View Name which you have created to have it default for all the users. Refer the screenshot below :

Regards,

Shloke

[reachjake]

Thanks can you please provide more detail of how to achieve what you have described?

Trying to following your instruction I

1. From the left Navigation i went to Change/Open.and clicked the pencil icon and it opened "Module open"

2. on the Module open form on the Link Type tab I specified the new view name as the view I created.

Unfortunately this didn't open the new viewwhen i tested it.

Thank you.

So when a user opens a Change record (not a list) I would like it to be displayed using the new view.

[Shishir Srivast]

I think you need to open the view (system UI -> Views) and then list the module name there (like incident) and assign the role as per you need. please check if this helps.

[reachjake]

Thank you I tried this, unfortunately it didn't work