Export all the incident tickets to excel
Hello, We wish to export all the incidents which are around 90K to the excel file, is there any way to do this task. Thanks in advance.
Forum Posts
Conflict status and conflict last run field not get updated even after execution of schedule job.
I have enabled the property 'change.conflict.refresh.scheduled' to detect conflict only when schedule job is run . But when the schedule job is executed then only the 'Conflict' Tab section gets updated with the list of conflicting CIs, but Conflict...
ATF : Step to test dependency between Assigned to and Assignment group in Change/Inc form
Hello Everyone, I'm trying to add a ATF step which should give result on the dependency between Assignment group and Assigned to. For eg. When Assignment group is selected the assigned to field should only refer the group members Thanks in Advance!
Resolved! How to make end date auto populate to a year after based on start date?
Hi Community, How to make end date auto populate to a year after based on start date? For example, when I select 19-May-2022 in start date, the end date should auto populate to 19-May-2023. How can I achieve this ? Kindly, please help. Start and End...
Resolved! Glidesystem (gs) to get current employee_number
Hi Everyone, i need to know employee_number from current user's using glidesystem to insert into default value. Thanks
How to add button to portal widgets
Can someone please explain step by step how to add button to the portal widgets. I need to add third button called Put-on hold. in addition to these two buttons.
when all child tickets are closed then the parent ticket should be closed automatically
Hi, when all child tickets are closed then the parent ticket should be closed automatically Thanks Akhil
Script to set Variable on RITM
I have a workflow that I need a Variable field filled in IF a selection is made - the script I have written isn't doing anything. I have also tried current.variables.account_new_ifsopstitle = account_new_ifsopstitlenovacura;(account_new_ifsopstitlen...
Copy ritm variable details to ritm description
Hi all, Could any one help me with script, I want to copy the variables and variable values to ritm description field via background scrip
how to find a button to click?
Hi everyone, good day I have been trying to do some automated test with ATF tool In one scenario before fill all the field I need to click the Submit button I try with Click component (Custom UI) but in the dropdown list it's not show me the button ...
Not able to change the State and not able to Update Additional Comments and Work notes on the Incident Form
Hi, Not able to change the State and not able to Update Additional Comments and Work notes on the Incident Form. State, Assignment Group, Assigned to and Short Description are moved to "read-only" state as soon as the State is moved to "Awaiting Ven...
Resolved! Getting error, "onChange script error: ReferenceError: answer is not defined function () { [native code] }"
I want to set the email and manager of the caller. I have written script Include and then called that in my client script but it is giving me the error, "onChange script error: ReferenceError: answer is not defined function () { [native code] }" belo...
Resolved! Take values from a list field and add them to a related list
Hi All, Been awhile, this one is got me puzzled a bit, the requirement we have a firewall request on the Service Portal where people can choose source, destination, and ports for the request. These values in turn get copied to the SC_Task on fields e...
How to display a text in different font styles ???
Hi Team, I have a written a client script to pre fill the text for few fields like the below script when we onload the change form. Onload Client script : var shortdescription = "A short summary of what will be done under this change record :"; var ...
How to add 5 days to a date excluding weekends
Hi, I have a date, I need to add 5 days to it which should exclude weekends. I am using this code on a scheduled job code block. var triggerFirstNotification = "24/05/2022"; var addDaysFive = new GlideDateTime(triggerFirstNotification); addDaysFive....
