I have a requirement where I need to get values like description, category from my catalog item and save it in request (sc_request) form. I tried writing a business rule for description field but I'm unable to pass values to the business rule from a ...
After upgrading to San Diego the field watcher does not show the javascript log at the bottom of the page or nothing happens when clicking on the bug icon. Please suggest if any one faced similar issue and what is the solution for this. TIA ~AK
I am trying to link the knowledge article to my Request but as soon as I attach the knowledge article to my Request, so instead of showing the article content in description box, it is showing the article HTML code. Can someone please help me with th...
My requirement is 2 senarios we have 1. When incident state change from NEW to awaiting info when I click on RETRIEVE button , the incident should set back to NEW state. 2.When incident state change from Inprogress to awaiting info when I click on ...
I have a response stored in a string variable and want to fetch the ticket number but I am not able to traverse through the output. Output : <?xml version="1.0" encoding="ISO-xxxx-xx" standalone="yes"?> <Web-Ticket> <Change> <pro> <text>Change succes...
I need to add CAB workbench has the agenda auto populated with Normal and Emergency changes as described. Normal Change - Change CAB date is the same as the CAB meeting date.Emergency Change - Change CAB date is the same as the CAB meeting date.Stand...
When a non-admin user does a search with global search, the results do not show the incident table but it does show other tables like Catalog Tasks and Users. But when I do the same search as an admin, the incident table results show up: I can...
Approval Link for the Service portal through email script
Hello,I am wondering if it is possible to import a CSV file that it doesn't any header. I tried and ServiceNow says expected two columns but there is only one.I checked out on google and I see that some peope having same requirement sometimes while w...
Hi , I was trying to make "current status" widget to display service offerings but in the service status page outage details are missing. Body HTML template: <div ng-if="!data.service || data.outages.length > 0" class="panel panel-{{options.color}...
Hi all, I have two scenarios on the incident form. I need to set category field mandatory based on specific Assignment GroupsFor those specific Assignment Groups and Configuration items are not (ABC,XYZ) then description field should be mandatory. Fi...
Note : Without using the custom field and audit table $$Please make use of history $$ I have a requirement where user have feature to reopen the incident ticket, at the time of reopening the ticket state of the current incident will be redirected to ...
Hi,I have some RITMs that open automatically for service desk analysts to check meeting room equipment. This checklist is opened with some checkbox variables, as there are many options, the analyst requested the creation of a button or variable with ...
I'm creating a customised VA topic that creates an incident with certain fields. I want to display the incidnet number in the end. I'm using a Record Action utility to insert a record in incident table. Is there a way to get the sys_id of the record?...
Hello, I have three problems that could really use the community's help. Thank you in advance! How can I check which view users are using when it comes to incident and other forms?How to make "Default" view the preferred view for ALL users (ITIL and ...
