Select All button for removing attachments
Hi, i`m looking for a way to add a button to the attachment pane called Select all, we already have a download all button but i am not able to find hwo to add this select all button:
Forum Posts
Auto update of state from Pending to Inprogress when user inputs are given
Auto update of state from Pending to Inprogress when user inputs are given As a user, I would like my request state to change from 'Pending' with reason 'awaiting caller' to 'Inprogress' when I add a commentso that fulfiller can continue to work on r...
Resolved! How to resolve multiple incidents in one go?
Hi experts, We got a request from one of our clients to resolve all the tickets which are in state new with specific close codes and notes,also with work notes? also want to update some fields on incident form Before resolving he wants to assign all...
Get the number of problem tasks count present in problem table using GlideAggregate
Get the number of problem tasks count present in problem table, number should be populate in custom field(number of problem tasks) in problem after inserting new problem task Record.
Resolved! Skip approval for a requester
While testing a Catalog Item for ordering an expensive device, the mandatory approval is being skipped for requester Andre Boer, but not for any of other requesters. Who can explain me how is possible do this?
Resolved! How to copy value of one variable field to another variable field using client script onSubmit
Hi all, I am new to scripting and trying to get my head around with this. I am trying to copy single line text variable value available on the form to another single line text variable value which is only visible in VEditor. Below is the Client scrip...
Resolved! Validation on Birth Date
Hi All, I need to put validation on Birth Date field in a way that user should only allow past dates and 15 years ago from current date so if the user puts a date that will make it 14 years and 364 days it will give an message "Please provide a vali...
How to Connect to Third party Application from ServiceNow if they provide token for rest.
From ServiceNow, we want to send data to a third-party application. They have provided us with the Token to connect to their system. Could you please help How to set up a Rest API to connect and send data to the third-party applications? Thanks in a...
Incident # in Related Records
I have a situation where a customer is requiring via Enhancement that we provide the Incident # to the Case when the Incident is created from a Work Order that is related to the case. The Incident # must display in Related Lists, and Related Recor...
Resolved! Variable Sets Does Not Appear in Approval
One of the feedback we've received is that it's difficult to approve an RITM when you don't see ALL the variables and variable sets values related to the approval. How to we add RITM variables and variable sets in here?
Can't log in with Chrome - Federated Site
I'm a new Service Now user. I prefer to use Chrome (v 29.0.1547.57m) as my default browser. I tried to log on to my company's SN URL but it never succeeds. I get the error message below. Can anyone tell me what I need to do for SN to work with Chrome...
Duplicate users Watch List
I added this to my inbound email actions to add users who are CC'd on an email to the watchlist of an incident/request: current.watch_list = current.watch_list + ',' +email.copied; This works great, only issue is it will infinitely add duplicates t...
Resolved! How to share a template with a group/
How to share incident templates with a group? Suppose if Iam a member if 'X' group I should have the ability to share the template with our group
Resolved! Serviceportal 'Approvals' widget Visibility issue
Hi, In serviceportal when I use the widget 'Approvals', then it is not visible to many users except admin-role users, how to remove these role restrictions from the widget. Thanks and Regards, Jay
Is it possible to create catalog item with multiple items linked
Hi all, Currently this is the process we follow. Each catalog item will have its own model linked. And the workflow is defined like, based on the catalog item, it will take the model linked to it and create a procurement task. We want to simplify th...
