We have two modules in Servicenow with the same sender email address, but I want the name of the email sent by the different modules to be different (the email address is the same), can I configure the email script to modify the email header and add ...
Hi All, We have multi choice variable called (service ) in that we have multiple choices. if the choice contains 'SP', we need to set a other variable single line text value as ''123'', if the choice contains 'ORACLE,' we need to set a other variab...
I want to know who requested the chat when no agents are available in agent chat/workspace
Hi, Where can I find the internal name in flow designer? Where did I write it? I don't remember. Kindly help. Regards Suman P.
Hello all,I have 2 notifications that can be sent at the same time.1. A notification when a ticket is commented 2. A notification when a person is quoted in a comment I would like to block the second notification if the person has already received th...
Hi, I have to validate that the list of a table is empty. How can I do it in ATF? Regards Suman P.
Hi All, I have one requirement. We have 2 custom fields in sc_cat_item table i.e. Catalog owners(list collector) and RITM Fulfillment group(Reference field). Based on this inputs the catalog item should be made available to edit in catalog builder. B...
Hi, How Can I hide the work notes on Service Portal? Thanks,
I need to restrict the Table API integration from updating a particular field value to false, when it is already set to true by any means of update. Manually or though integration. How to achieve this? Through ACL or BR. I tried with Data policy, but...
We recently started using the ITSM Agent workspace and would like to pass the opened for variable on the interaction record to a a variable thats apart of a variable set on our catalog items. How can I pass a variable from the interaction record to a...
Hi, I have a requirement to sent notification once every 3 months. Below is the table. I need to automatically trigger notification every 3 months once - 3 days before the 22.2.3 of the From Date [i.e 3 days before every iteration once 22.2.3 is com...
want to add 3 variables in one row
Hi All, UI Action button i developed on task table. at that time i given some condition to display that button. now i am moving that condition to script include and call script include in ui action. but it's not working properly. var test = Class.cre...
In change added a list field referencing to group table to select multiple groups and also i wanted to add individual users but can't able to add. Can anyone please help me with this.
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