How to add company logo in email template using system property.
How to add company logo in mail template from system property. The company logo is stored in newly created system property.
Forum Posts
Approval for a Record Producer
I have a Record Producer which creates a Record in a custom table. I need an approval activity before or after creation. Hope its not possible to have approval before creation as the user submits the request on portal, the record is created automatic...
current.setAbortAction(true) is not working properly
I have on before business rule as below. var val=current.getValue("abc"); var env=current.getValue("def"); var va = new GlideRecord("u_sap_transport"); va.addQuery("u_transport_number",val); va.addQuery("u_environment",env); va.query(); if (va.next()...
How set a default value using dictionary entry
I have the variable called Audit, it should be "No" by default. I am trying add the default value using dictionary. Is there anything I'm missing to add. Thanks.
Scheduled job completion status
I have created a scheduled job that runs a script against the CI tables. Is there a way, once I have started the job (by using the Execute Now button) that I can see when the job status? ie running, complete, failed, etcRic
Resolved! User criteria match all on location and group
Hi I want a user criteria to both match user group and a location that is on the user. But this doesn't work. Do I have to script? I am novice at scripting, How would such a script look?
Case vs Incident Management
Hi all,I would like to understand why case management is used in Customer Service Management. What is the senitiment of using case instead of incident?All that can be achieved using case can also be done using incident management as well in my opin...
Analyzing the Fulfiller role usage
Hello All, We need to migrate from older version to Orlando and we need to analyze the usage of ITSM Fulfiller users. I need to be able to analyze what users act as actual fulfillers (create and modify records) and what users only view and approve...
Resolved! How to create a UI Page for Incident Table
Hello, I am able to create a UI Page can anyone please help me how to retrive the Incident Records to the UI PAge ?
Notification not triggering when task is created in SC_task table.
We have a notification on SC_task table to be sent to "Assignment group" of catalog task when record in inserted and updated. Notification conditions: Assigned to is empty and assignment group changes. This notification is designed to run for all ...
Why I am getting "GlideGuid is not allowed in scoped applications" error while executing the Scripted REST API?
Hi I am getting following error error while calling the Scripted REST API from REST API Explorer, GlideGuid is not allowed in scoped applications please find the code snippet below which is used inside scripted REST API. var data = request.body.data...
Resolved! Requested for is populating Empty on Request an Requested Item table
Hi All, Requested for is populating empty for the RITM Created for the item. I have the below business rule written on sc_req_item table. Condition: current.request.requested_for != current.variables.requested_for (function executeRule(current, previ...
How to Sync Outlook Calendar with Service Now Team Calendar.
I want to sync Outlook Calendar with Service Now Team Calendar. Please help me how to approach for this requirement. Any help will be Appreciated.
Resolved! Tabs missing in incident records
Only able to view Task SLAs in incident record. Other tabs not showing up. e.g. (Incident Tasks, Affected CIs, Impacted Services/CIs, Problems, Change Requests)
Resolved! Work Notes & Additional Comments (Visible to customer)
Can you can explain the difference between the two. My understanding is - Works Notes are notes visible to agents only - Additional Commnents (Visible to customer) are visibale to callers with no roles. Where can the custoner see this is it in the P...