How to set an incident ticket that has already been created and saved, as a child of a parent ticket?

Clayton Gray
Mega Explorer

Hi,

How can we set incident tickets that have already been created and saved, as child tickets for a parent ticket?

I know how to create new child tickets but don't know how to associate tickets that have already been created as child tickets.  Also, can we do this with tickets that have already been resolved / closed?

5 REPLIES 5

Musab Rasheed
Tera Sage
Tera Sage

Hello,

If you are fine with my reply, Please mark my reply as correct and close the thread.

Regards

Please hit like and mark my response as correct if that helps
Regards,
Musab