Parsing HTML data
I have a response from web service in html format. I need to parse that out to extract the values. What is a good way to extract the data? Is there a way to convert html to xml and then parse the data? Thanks
Forum Posts
Resolved! UI Page for Survey Introduction?
We've frequently gotten feedback that the Survey Introduction (image attached) doesn't display the name of the incident prominently enough. Yes, the incident # and short description *are* indeed there, but end users somehow don't see them. I'd like t...
Resolved! Language translation in notification subject line that will also include a variable from the ticket.
I have a requirement to translate notifications. I started with OTB notification called 'INC - Assigned to Me'. I've been successful in translating the body of the notification using GlideRecords on the sys_user_perferences and sys_ui_messages. I am ...
How to add Or condition with Null
Hi,I can use addNotNullQuery or addNullQuery on a field as a filter. I can use addOrCondition to add a Or condition on a field. However, how can I add a Null Or condition on a field? For example, field1 = '123' or field1 IS Null.Thanks,Eric
Resolved! I want to glide record from second row to last row, how can i achieve this.
I want to skip the first record and want to glide from second record to last record present in a table. Currently i am trying to use getRowCount and chooseWindow but facing some difficulty. Any help will be appreciated.
Resolved! How to I change the model category for an asset - does not appear to be enabled out-of-the-box
I have several physical server assets (eg. Windows Servers)... where we have re-allocated them as Linux Servers. I can change the class on the CI... but the model category on the corresponding asset is still 'Windows Server'. This doesn't appear t...
How to deactivate Change Management Risk Assessment plugin
I want to use Best Practice - Change Risk Calculator only I want to deactivate Change Management - Risk Assessment My role is admin and I cannot change Status from Active to Inactive
How to have a List Collector Variable look same as in backend,over the portal too
Hi All, I have a requirement from client to have a variable in a service catalog same as we used to have as a list collector in backend. the issue i have is to have the same look and feel of the variable on the Service Portal too. On the portal, the ...
If a request is submitted by a manager, is it possible to bypass an approval in a workflow
i am wondering if there is a way to bypass a manager approval stage in a workflow if the request is submitted by the manager. For example, if the manager opens the request, is listed as the requested by is a report of their's, it would bypass any app...
population of impacted service/CI under change request
HI Experts, I would like to know the detailed process on how impacted service/ci related list is getting populated under change request. I can see there is a script include and refresh impacted service UI action(OOB). can anyone explain in detail, ...
Resolved! Make variable fields mandatory after Assign to is filled in. - SCTask
Hello, I added to mandatory variables that only the tech should fill in once they receive an SCTASK however, for them to receive the SCTASK someone needs to fill in the assign to. Right now, I cannot fill in the assign to field without the two manda...
what are the ways to give access to non itil users for problem tickets visibility on portal
Hi Experts, Good Day! I want my problem tickets to be visible for non-itil users on service portal page . i have created widget and simple list but not able to see the tickets when i impersonate as non-itil user. i have checked acl . but Unfortunatel...
Resolved! Condition in ACL script - for only users of groups starting with 'AG' to have access to a CI
Hi, I have a requirement to restrict the access of the CIs of a particular CI Class - by only members of specific groups. I have already created ACLs for read, write and delete operations and used the condition: answer= gs.getUser().isMemberOf('CMDB ...
Moving knowledge articles between instances
Hi there, We've recently implemented the Madrid release of SN and also have a London instance. I wanted to know the best way to move KB articles from the London instance to Madrid. When I tried this I can get the articles in the Madrid Instance but i...
How are Audio Visual assets being entered into Service Now for tracking
We are trying to determine how to enter Audio Visual assets into Service Now
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