How to set Category and Subcategory for multiple Record Producers?

[User177031]

HI All,

I have a requirement as below.

For multiple Record Producers(Create Incident), I want Category and Sub Category to be set as default (during OnLoad) based on the Record Producer.

For Example - If the Record Producer is "Create Incident for Desktop/Laptop Support", then set the Category to 'Hardware' and subcategory to 'Desktop/Laptop Support'

similarly

If the Record Producer is "Create Incident for Desktop Application Support", then set the Category to 'Software' and subcategory to 'Desktop/Laptop Support'

Can anyone please help me with the script

- Sai.

[Alikutty A]

Hello,

If these are default values for the record producer, you could set this as the default value in the category and sub-category variables and it would populate automatically and then map those variable to the incident fields.

Thanks!

[User177031]

Hi Alikutty Karupamveetil,

Category & Subcategory are the Variables from Variable sets. We are using the same Variable set for Multiple Record Producers. So making default value will not work better for my requirement.

- Sai 

[Alikutty A · Accepted solution]

On each of your record producer, you need to write an onLoad client script and add this script in it.

g_form.setValue('category', 'software');
g_form.setValue('subcategory', 'desktop_laptop_support');

Note: You should replace the variable names for category and subcategory as in your variable set. Also the value should be the actual back-end value for your choices and not the Labels as you mentioned on query.

Please try this and let me know

Thanks!

[Alikutty A]

Hello Sai Venkatesh,

Is this answered? Do you have any other queries. If your query is resolved, please do mark the correct answer and close the thread