How to set default catalog items in Popular item widget ?

suresh40 · ‎03-28-2024

Hi All,

I have a requirement , i want default catalog items is in Popular item widget in service portal . Please help me on this.

Thanks,

Suresh Makala.

Dr Atul G- LNG · ‎03-28-2024

Hi @suresh40

I think it is not possible, as popular generated on basis of usage and order by users.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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suresh40 · ‎03-28-2024

There is any chance to change SC Popular Items widget sever script to populate default catalog items.

Dr Atul G- LNG · ‎03-28-2024

Hi @suresh40

I think Yes, but again that is violation of purpose of having popular widget.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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