How to hide or dynamically update "Delivery Time" in Order Guide "This Item" section?

Nipan1
Tera Contributor

3 weeks ago

Hi Everyone,

 

I am facing an issue with the "This Item" summary section within an Order Guide.

 

Scenario: I have created 3 different Catalog Items, each with different delivery days defined on their respective item records (e.g., Item A is 3 days, Item B is 5 days). I have consolidated these into an Order Guide.

 

The Issue: When navigating through the Order Guide (on the 'Choose Options' step), the "This Item" section consistently shows "Delivery time: 1 Day" by default for all items, regardless of what is configured on the individual Catalog Item records.

 

Nipan1_0-1776193611067.png

 

Questions:

  1. Is there a way to make this section dynamically pull the delivery_time from the specific Catalog Item record being viewed?

  2. If dynamic updates aren't possible, how can I hide the "Delivery time" or the entire "This Item" summary box in the Service Portal for Order Guides?

Thanks,

Nipan

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2 REPLIES 2

Shruti
Giga Sage

3 weeks ago

Hi

Check Hide Delivery time checkbox on catalog item record to hide it on portal

Shruti_0-1776233797456.png

 

Nipan1
Tera Contributor
In response to Shruti

3 weeks ago

Hi @Shruti  ,

 

Thanks for the response.

 

Hide Delivery time is there for Catalog item, and I have done that. Even after that it's showing the 'Delivery time as 1' in order guide. Also, the 'Hide Delivery time' is not available in the Oder Guide > Portal setting.

 

 

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