Hi Community,
When a knowledge article is created and before publishing it, users adds affected cis under related list post publishing it, it will trigger an email for ka is published. I want to CC affected cis records managed by and portfolio group users in that email.
Here is my email script:
var group = current.u_portfolio_group.split(",");
var managed = current.managed_by;
var gr1 = new GlideRecord("m2m_kb_ci");
gr1.addQuery("sys_id", group);
gr1.addQuery("sys_id", managed);
gr1.query();
while (gr1.next()) {
email.addAddress("cc", gr1.email, gr1.getDisplayValue());
//email.addAddress("cc", gr1.managed.email, gr1.managed.name.getDisplayValue());
}
But its not CCing those group members which portfolio group contains along with the managed by user.
