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How to set dynamic reply from email address when replying to email from the ticket

ShubhamK2600572
Tera Contributor

2 hours ago

I have a requirement when incident application is x then when anyone reply to an email from the ticket should send from email address y but else it should send from SMTP email address. For this I have created a reply sent email client template and i have written the script but it is sending all email from y email address not for if incident application is x.

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4 REPLIES 4

Ankur Bawiskar
Tera Patron

2 hours ago

@ShubhamK2600572 

share your config screenshots and script

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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ShubhamK2600572
Tera Contributor
In response to Ankur Bawiskar

2 hours ago

ShubhamK2600572_0-1784281663260.png

 

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Ankur Bawiskar
Tera Patron
In response to ShubhamK2600572

2 hours ago

@ShubhamK2600572 

did you add log and see what came in app variable?

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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ShubhamK2600572
Tera Contributor
In response to Ankur Bawiskar

an hour ago

It is giving undefined value

 

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