How to set dynamic reply from email address when replying to email from the ticket

[ShubhamK2600572]

I have a requirement when incident application is x then when anyone reply to an email from the ticket should send from email address y but else it should send from SMTP email address. For this I have created a reply sent email client template and i have written the script but it is sending all email from y email address not for if incident application is x.

[Ankur Bawiskar]

@ShubhamK2600572 

share your config screenshots and script

[ShubhamK2600572]

[Ankur Bawiskar]

@ShubhamK2600572 

did you add log and see what came in app variable?

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[ShubhamK2600572]

It is giving undefined value