How to set dynamic reply from email address when replying to email from the ticket

ShubhamK2600572 · 3 weeks ago

I have a requirement when incident application is x then when anyone reply to an email from the ticket should send from email address y but else it should send from SMTP email address. For this I have created a reply sent email client template and i have written the script but it is sending all email from y email address not for if incident application is x.

Ankur Bawiskar · 3 weeks ago

@ShubhamK2600572

did you add log and see what came in app variable?

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Regards,
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader

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ShubhamK2600572 · 3 weeks ago

I got it the targetrecord variable stores the Gliderecord of the table that is selected in the table field. In this case the targetrecord is sys_email record that is sent from the incident. So I have modified the script to as

targetRecord.instance.u_application to get the application value. Thanks for the help.