How to set RITM state Work in Progress in flow designer once request is approved.

Challasunil
Tera Expert

RITM Screenshot

Challasunil_0-1673423209653.png

 

Flow designer screenshot

Challasunil_1-1673423290694.png

 

2 ACCEPTED SOLUTIONS

RaghavSh
Kilo Patron

Did you use "update record" activity? in update record activity , you can select record as RITM from right panel and set the sate to "WIP" after the approval is done.


Raghav
MVP 2023

View solution in original post

Mohit Kaushik
Mega Sage
Mega Sage

Hi @Challasunil,

you can add a new action step in Flow designer after your If approved step. You can use 'update record' action and there you can select your RITM for which approval is sent and update the state to Work in Progress.

Thanks,
Mohit Kaushik
ServiceNow MVP (2023-2025)

View solution in original post

3 REPLIES 3

RaghavSh
Kilo Patron

Did you use "update record" activity? in update record activity , you can select record as RITM from right panel and set the sate to "WIP" after the approval is done.


Raghav
MVP 2023

Mohit Kaushik
Mega Sage
Mega Sage

Hi @Challasunil,

you can add a new action step in Flow designer after your If approved step. You can use 'update record' action and there you can select your RITM for which approval is sent and update the state to Work in Progress.

Thanks,
Mohit Kaushik
ServiceNow MVP (2023-2025)

Challasunil
Tera Expert

Thank you @RaghavSh @Mohit Kaushik  šŸ™‚