sharing a template
If I create a template, can I share it? If so, can I control who I share it with?
Forum Posts
grey out days in calendar
Hi GuysHas anyone ever greyed out certain days on the calendar picker. For example, only letting the user pick a "Monday" only. If so could you explain how you went about it? We are using Fuji.Thank you in advance
Is There a List of All available SNC API's?
Hi Wally Marx & Group Forum,Is there a listing of all the available API's today? and those planned? We are going to be looking at SNC for documenting and processing incidents and requests concerning the synchronization of records between various syst...
Resolved! Does CI identification rules apply when creating an CI manually from an Asset?
When creating an Asset manually and a related CI is automatically created, is the identification/reconciliation process involved to check for duplicates.Or is it only during Discovery?
How to customize css styles used by HTML editor fields?
Hi, We use TinyMCE editor for HTML fields. I would like to customize the styles that are proposed there, but I don't know where is the CSS that defines tehse styles...The Wiki says that styles can be overridden by editing the themes.css but I can't f...
Resolved! Script in data policy
Below is the script written in UI policy to make fields as mandatory based on condition, how to write this in data policy, since it cannot be converted since UI script is running a script.UI policy code:var fields = g_form.getEditableFields();for (va...
script to return true or false within a condition in a workflow
I'm looking to use a "Wait for condition" step in a workflow to check a field on a record and if that field has an entry to return "true" (and allow the workflow to continue) and if empty to return "false" and have the workflow wait until that field ...
Resolved! History of incident details in API
Hi, I am new to service now API, Please help me to get the history of incident information in api. I have incident sys_Id. based on this data how do I get history of all the changes. I tried in sys_audit table but information is not available.
Resolved! Client script to auto populate fields on scoped application
Hello,I recently created a scoped application that handles an HR request process, Employee Action Request. I created the table and then added a service catalog record producer for the request. We've done this similarly for another request process whe...
Resolved! Update Sets - what happens exactly?
Hello SN Comm,I have read a few things when it comes to update sets. I have been able to create a few as well - here is where I am looking to see if someone can just tell me straight forward what happens when I commit an update set..?short story:With...
Resolved! How to access a URL inside g:evaluate tag in Jelly
Developing a new site using ServiceNow CMS and need to access the URL value inside jelly code. I see that window.location method does not work inside j or g tag in jelly instead in script tag. Can someone please explain how to access URL value insid...
Need help with an Assignment Rule that is not working
Hello,I'm pretty new to SNOW so please bear with me on this post.For all Incidents that are coming in through our Service Portal, I am trying to auto-assign the Assignment Group based on the Business Service that is selected. I have created an Assign...
Resolved! Global search not returning results
My goal is to allow users to search Asset records using the Global Search bar in the top-right corner. I have added the alm_asset table to the Search Groups, yet when I search an Asset by Asset Tag or Serial Number, no results are returned. Any hel...
Survey for Service Request
Hello Everyone,I have requirement to Implement survey, when Service request gets closed. I need to attach 'Survey Link' in my existing 'Request completed' notification.How can i achieve it?Also can you please suggest me the best way to implement surv...
How does delegation work?
Hello ,In Service -now we have an option to delegate a user.I would like to give an instance where i am facing an issue. My Manager has a delegate so currently approval request will go to the manager as well as to the delegate . But the issue is if m...
