I am trying to create a script for email notification but unable to get "assign to" and "work notes." Any help?var gr = new GlideRecord("incident"); gr.addEncodedQuery("priorityIN1,2^stateIN8,1,2^ORresolved_atRELATIVEGE@hour@ago@12"); gr....
I thought this was going to be simple - I created a multi-select list field and configured a few choices to get started, including Other. I simply want a string field to appear (and be mandatory) if "Other" is among the choices selected in the list ...
I am trying to create an Incident Alert Contact rule that states for a given filter criteria, (Ex. any Incident Alerts for "Company A"), include multiple users. Is the appropriate way to configure this to use the User Default Override function to i...
Hello, I am trying to send a survey within my company. However, when I enable public access and send the survey URL link, they page comes up as blank for them. Why would it be doing this?Is there specific permissions needed by those to complete the s...
Hi,The incidents from the list view is exported in the .csv format.Then its send as an email by clicking the button "Mail it".The email is triggered but the attachment is not getting triggered for this format.It works fine for xml.Kindly propose the ...
What is the best way to check that, how many licences are being consumed and how many are free?
Hello everyone,I am currently using a record producer in the service catalog for ESS users to create an incident.A new requirement popped up where we want to showcase 4 text options where each one would correspond with the correct impact value.For ex...
I am having datetime calculation issues with the following requirement and cannot seem to find the appropriate methods to make this determination, here is the use case:Use Case: An incident is created @ 13:00 EST with a location reference set to "L...
I know how to copy fields from the request over to the task but I have a requirement to copy a field we capture in an implement change task called 'Result' to a newly created field on our Change Request Form called "result' as well. But since our cha...
I've come across a problem with sending asynchronous SOAP messages. I've noticed this because I closed a Catalog Task that would close a Requested Item and a Request, that I knew would send out a SOAP message to another system (a B2B link with anoth...
Hi all,I have a requirement where i need to schedule an export of CSV to FTP. I read from communities and wiki that this can be done by Scheduled DataExtract. But i want the information of Asset table with particular Company to be exported. Can anyon...
Hi All,I have placed on log message in while loop of scheduled job (On Demand). When I executed that scheduled job, in one case the condition failed and became infinite loop. From past two days logs are continuesly getting created. I have chosen the ...
We have a business unit that is interested in using the Terms and Conditions section but one things is holding them back. For certain contract types, there are standard terms that need to be applied each time. I need a way to allow them to re-use...
I have a question about the back button not taking the user back to the list.I have been able to recreate this issue in an OOTB developer instance (Jakarta).Click on my groups workOpen a recordUse the Down arrow on the right (really it could be the...
Hi All,I need to schedule a job that needs to be triggered every alternative(bi-weekly) Monday at 6AM.Can anyone guide me on this?Thanks in advance.
