I am trying to setup SLA's based on CI. I found in the form layout that there is an override where you can override other SLA definitions which would be our default. I also found that you have to turn on Run the 2011 SLA engine asynchronously aft...
My company is in the beginning stages of adding all of our active contracts into the Contract Management Module. Right now, I am working on trying to get all of our SW/HW Maintenance Agreements and their corresponding POs into the system. We create P...
We have implemented incident and project management modules and are just starting to use the defect management one. We have made a global decision (not sure if is the best one, but a decision none-the-less) to not put incidents from projects that...
Scripting is still a very new to me.... that being said does anyone have scripting (or a different way) to prevent the requester of a change request form from being included in the list of approvers. On occasion the requester of a change request is a...
What is difference between configuration item field and affected cis field, Is it just that CI is one to one and Affected CIs is multiple cis attached to an incident? Id I have the related list on the incident do I need Configuration Item field?Thank...
Hi,We want to introduce a process to ensure that we follow-up on any negative responses to surveys.I have created the workflow, notifications etc and all is working perfectly except that the workflow is triggering each time the negative response is r...
We are experiencing a problem that we're having a hard time tracking down, and I'm hoping someone here can provide some insight into what might be going wrong.We have a Record Producer, which has two fields in it. This RP is associated with a Templ...
So when a user logs a call they get an e-mail with the incident details e.g. ---------------------------------------------From: IT Service Desk [mailto:servicedesk@mycompany.com] Sent: 25 May 2012 09:51To: aUserSubject: Incident INC0010178 -- opened ...
Hi,I'm new to the community and trying to administer Service Now. We use Record Producers to create Standard Change Requests.I have an issue that I want to automatically populate a field "Jurisdiction" (on the change request table) based on which Dat...
Hi Guys, I have a query on how to add some column which are not present in the Group By field on the reporting form for that particular table. Quick help will be much appreciated. Thanks,Reza
I have created a form with several decimal fields that I want to be formatted as #.##However, upon save to the database table, the traling zeroes are removed. For example, 1.00 gets set to 1. And 2.50 gets set to 2.5. I would like for all of my numbe...
Hello helpful community, I searched the community and there is a post that starts very similarly to my question but goes in a different direction called "How do I dynamically modify RITM & TASK short descriptions based on Catalog Item short desc. & ...
Hello all,I was playing around on a dev instance and created a Many to Many Definition. However, when I try to delete the entry I created, everything is greyed out. I saw that you have to turn off Access Control (ACL) on the sys_m2m delete function. ...
Has anyone used ServiceNow to track not only production tickets, but also non-production environment tickets. I'm interested in Incidents, Problems, and Change tickets/records, and how to separate the prod from the non-prod, such that reports, dash...
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