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08-08-2018 12:24 PM
We have a "New Hire Request" catalog item.
We have multiple help desk groups.
We would like to assign a specific help desk group based on the location variable in the catalog item.
Any help on this would be awesome!
Thanks
Solved! Go to Solution.

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08-08-2018 07:28 PM
If you use "getDisplayValue()", the correct script will be:
if (current.variables.nh_location.getDisplayValue() == 'name_location1') {
task.assignment_group = 'sys_id_group1';
if (current.variables.nh_location.getDisplayValue() == 'name_location1') {
task.assignment_group = 'sys_id_group2';
}
If without "getDisplayValue()", correct script:
if (current.variables.nh_location == 'sys_id_location1') {
task.assignment_group = 'sys_id_group1';
} else if (current.variables.nh_location == 'sys_id_location2') {
task.assignment_group = 'sys_id_group2';
}
if multiple locations equal a certain helpdesk, your can be used operator "OR" -||
Example:
if (current.variables.nh_location == 'sys_id_location1' || current.variables.nh_location == 'sys_id_location2') {
task.assignment_group = 'sys_id_group1';
} else if (current.variables.nh_location == 'sys_id_location3' || current.variables.nh_location == 'sys_id_location4' || current.variables.nh_location == 'sys_id_location5') {
task.assignment_group = 'sys_id_group2';
}
Or there are many combinations, use switch case or create a table of group and location mappings, and select the required group when accessing this table by location

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08-08-2018 12:28 PM
You can add a business rule on task
current.assignment_group = current.request_item.variables.location.group_field_name;
Please mark this response as correct or helpful if it assisted you with your question.

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08-08-2018 12:34 PM
If your sctask created from workflow, in script section you can check the location and specify the required assignment group
For example:
if (current.variables.location == 'sys_id_location1') {
task.assignment_group = 'sys_id_group1';
} else if (current.variables.location == 'sys_id_location2') {
task.assignment_group = 'sys_id_group2';
}
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08-08-2018 05:44 PM
Viktor - thanks for replying. Apprecaite your help!!
You are correct this variable is from a catalog item that references the location.
The variable name is: nh_location
The use case is:
We have a New Hire Request Catalog item that runs a worflow that create sctasks.
We have 96 Locations and 13 Help Desk Assignment Groups.
We need to associate a location with a help desk group for certain tasks.
So would this be the correct script?
if (current.variables.nh_location.getDisplayValue() == 'sys_id_location1') {
task.assignment_group = 'sys_id_group1';
if (current.variables.nh_location.getDisplayValue() == 'sys_id_location1') {
task.assignment_group = 'sys_id_group2';
}
or would it be this?
if (current.variables.nh_location == 'sys_id_location1') {
task.assignment_group = 'sys_id_group1';
} else if (current.variables.nh_location == 'sys_id_location2') {
task.assignment_group = 'sys_id_group2';
}
Also how can I write this script so that if multiple locations equal a certain helpdesk

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08-08-2018 07:03 PM
If these groups aren't changing, you could create a custom table to hold two specified fields: Assignment Group, Location. Then, based off whatever the user picks in the dropdown, query that table and grab the location correlated with that group.