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Forum Posts

Regarding data source

how to do the location hierarchy in cmn_location when i try to import through the data source,suppose first comes the region called Apac,India,maharastara,pune,area,building,flatno4,when i try to import through data source it should check the whether...

Charani by Tera Contributor
  • 379 Views
  • 2 replies
  • 0 helpfuls

Is it possible to implement SLA timer on the Native UI?

Hello Everyone, Warm greetings! I've recently discovered a component known as the SLA timer, which serves as a countdown timer on the form to notify analysts about the remaining SLA time for their work.After searching online, I found documentation ex...

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Venkatesh4 by Tera Expert
  • 376 Views
  • 1 replies
  • 0 helpfuls

Need to create request on 3rd Friday of every month

Hello Team, I need to create a script for schedule job condition. Where every 3rd Friday of the month one request needs to auto create and assign to XYZ team, please help me.  So every month one request should generate that should be 3rd Friday of th...

B Ashok by Tera Guru
  • 229 Views
  • 1 replies
  • 0 helpfuls

Pulling SLA Due Dates for Email Notifications

Hi,I'm creating some email notifications for Problem tickets, so Problem owners will get an email notification when assigned, and give them the SLA due date. Also another for when the SLA hots 50%, 75% and 100%.In the 'Problem Assigned to' notificati...

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Ben28 by Tera Contributor
  • 528 Views
  • 1 replies
  • 0 helpfuls

Dynamic Email Subject in the Email Body

Hi All,  I want to the email subject to be dynamic and when i am using the script , i am able to see the body in the email but subject is not Populating the email and it is not showing as  Proper Email  . Please let me know if anything has to be chan...

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sushma9 by Tera Contributor
  • 431 Views
  • 2 replies
  • 0 helpfuls

Client Script Alert Formating

Is it possible to format a pop up alert in a client script to be displayed a certain way i.e. different lines and use of bullet points (if bullet points will not work then at least sperate lines)? " Something Something Something Something Something S...

Debug when a new record gets created

Hello All, Is there a way to apply debug on a record which newly gets created from a record producer? A little bit of context if that helps:I want to find out which business rule or flow is responsible in updated a field on the table in which a recor...