Convert an incident into a Request
Hey ,I have a requirement to make a ui action that onClick convert incident into a Request.It should populate a few fields from incident table as well as the worknotes.
Forum Posts
Domain name in CMDB
Hello community, I'm looking to get some domain names along with certificate renewal status entered into service now ??question is:- 1)Do we have any OOb table available to get the domain names entered or we need to create custom?? we have attribute...
How to make groups visible to current lt logged in user
When user logged in to servicenow and click on particular module under the application menu in scope application, then the currently logged user associated to whatever the groups, those groups should be auto populate to him/her. How to do this? Can a...
Only members of the current ‘Assignment group’ can reassign the problem to themselves.
Hi,Anyone can help on to write ACL for everyone can assign the problem to anyone when problem record is new record and once submitted problem record then only members of the current ‘Assignment group’ reassign themselves.
Can someone explain why trend by Thursday doesn't work in UI policy?
I have a UI policy. If end users: - Select YES for a yes/no questionAND- Select a weekday It'll give them an error message "Load release across partitions can only be completed on weekends."\ Can someone explain why Thursday is the only day of the we...
Resolved! How to autopopulate accounts in account field based on Requested for
Hi, I have two table one is customer_contact and another one is customer_account so i have created one contact the contact name is test and also added two accounts in the related list to that particular contact (test).I have requested for is referenc...
On articel page how to configure redirection to heading
Hi,On article page on portal, I want to do one configuration which should be like for article headings there should be 1 on this page widget as shown in screenshot & it should have headings & once you click on that headings it should navigate you to ...
When a hr case is closed, there is a move attachment button.
When a hr case is closed, there is a move attachment button. Can you please help me in this as i have not seen any ui actions and business rule related to this...Please help me out in this? Thanks in advance Nikita Gupta
Display field for a reference field
Hi, On the Change Request form, we have a reference field called Configuration Item and is referencing the cmdb_ci table.When we search for the CIs by clicking the magnifying glass on this field, it will show CI names from all the child tables of the...
Resolved! Configure maintenance and blackout schedules
I need some assistance as I can’t see where am going wrong on the ITSM simulator course, last task that is not validating is this part - Create a blackout schedule named: "Monthly Freeze/Blackout Period".a) Should be applied to all CI classes.b) Crea...
Resolved! Create new Related list on Case table display active incidents raised account case had
Hello Everyone, I want create new related list on the case table. Need display any active incidents for which account case raised. In Incident table we had company field(reference field) which shows the account data on incident. How achieve this..? ...
How to set default value in in reference variable in service catalog ?
I have one variable in service catalog type is Reference.I want to set default value (unique value not from record).Default tab - not working.So, any other way to set default value it.
send email when RITM is rejected
Hi all,i have given a link below, this is actuall requirement.https://www.servicenow.com/community/itsm-forum/reset-workflow-for-req-and-ritm-and-approvals/m-p/30... As Atul suggested this is not recommended, i want to suggest my client a alternate t...
Skills Determination for Advanced Work Assignment
If anyone can shed some light on this it would be greatly appreciated as the ServiceNow docs leave much to be desired. I’ve got Skills Management setup up with my assignment rule and I’m using skills determination which is supposed to automatically a...
Best practices on the cleanest way to purge stale/ inactive user records
I am doing analysis of stale users in my environment and after identifying them, I need to purge them.What is the best practice to purge users from the user table without breaking anything?How to find any records in the system these about-to-be purge...
