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Hyperlink in script of flow designer

Hello Everyone, We have used "post a message" slack action in the flow, which will send the message into slack channel. However we need to add hyperlink into message. I tried many different ways which I found on community, but nothing is working all ...

Yogita11_ by Tera Contributor
  • 828 Views
  • 3 replies
  • 0 helpfuls

Copy worknotes from IncidentTask to Incident

Hi All, I have below requirement.Copy worknotes from IncidentTask to Incident.I have write BR for this but BR is not working please let me know what is issue in my BR. (BR is on After Insert and Update)(function executeRule(current, previous /*null w...

jui by Tera Contributor
  • 282 Views
  • 3 replies
  • 0 helpfuls

Adding General/Catch All SLA to SC Tasks missing SLAs

Good afternoon, My business is requiring a general/catch all SLA be added to requested item sc_tasks that generate without a task SLA. Would it be best to add the SLA to those missing tasks via a Fix Script or Business Rule? -Landen

Landen S by Tera Contributor
  • 294 Views
  • 2 replies
  • 0 helpfuls

Getting a true "first contact SLA" stop condition

Hi folks, I'm looking to have a stop condition on an SLA based on the actual comment to the requester. It is my understanding (although please correct me if I'm wrong) that the default stop state for First Contact Resolution is when the request is as...

amarks by Tera Expert
  • 361 Views
  • 1 replies
  • 0 helpfuls

On order guide i have requested by and opened by the same person

I copied an order guide and made some changes to it. However, when I submit a request, the issue arises where the 'requested for' and 'opened for' fields display the same person, even though I selected correctly during submission. The original order ...

sala1 by Tera Contributor
  • 241 Views
  • 1 replies
  • 0 helpfuls

SLA configuration

Hey guys, what's up ?  First time here. Im new in the SN world and need a lil bit of assist.   Im trying to configure one service catalog item, with conditional SLA task .Let me try to explain:If in the request item , the caller  choose option A, sta...