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Resolved! How to skip version and upgrade.

 Hello All,We need to upgrade the instance in Vancouver, and we were attempting to do so by logging into Now Support. Please check the attached image, when we try to upgrade, only the Utah Patch is visible, while the Vancouver version option is not a...

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rohit_murli by Tera Contributor
  • 636 Views
  • 1 replies
  • 2 helpfuls

Resolved! Workflow is not working for add or remove the users.

Hi All,With the below script,, when ever a ITIL user submit a request to add or remove the users on group level it's not working.As per the logs, we found out that Non admin users don't have the privilege  to impersonate rights to system admin profil...

ar1 by Kilo Sage
  • 438 Views
  • 3 replies
  • 2 helpfuls

Resolved! How to set a date in a report

I’m looking to create a report that will filter tasks that are within 3 days of being in their ‘planned end date’. how would be best to write this criteria? There dosent seem to be an option for current date meaning I can’t do - ‘currentdate ’ is les...

Fields are missing in a business application(form view)

Hi All,There is an business application where few fields are missing in the form view but available in list view which  I am unable to edit it.  Please let me know the reason behind this and also suggest a fix for it.

Aswini_subr by Tera Contributor
  • 290 Views
  • 2 replies
  • 0 helpfuls

iCalendar Issue - No response required

Hi All, Currently working on sending an iCalendar invite. It all works as expected apart from I want to remove the need for a user to respond to the event via accept/tentative/decline. I have set RSVP=FALSE which puts 'The organizer has not requested...

Resolved! Catalog Item name showing in the Translated language

I have my catalog Item in "English" language but i see that in "Chinese" language transalated when i see it from the 'Requested Item' list view. (screenshot attached)Why this is happening , where to debug this issue?Catalog Item :Requested Item List ...

AmritKumarPal_0-1711532513354.png AmritKumarPal_1-1711532556832.png

trigger approvals through MRVS

Hi,i'm using a MRVS and a variable in that needs to be used for approval (single line text), i'm doing this through a workflow. the below script is being used: but the approvals are not triggering. when i checked through run script it is giving the e...

Resolved! hyper link

how to make a particular field as hyperlink,similar to priority field in incident,suppose when we click on priority it redirects to the documentation in my case it when i click on the field it should redirect to another table. 

Charani by Tera Contributor
  • 434 Views
  • 3 replies
  • 2 helpfuls

Resolved! Form not submiiting at 1st time in portal

Hello @Sagar Pagar  I have followed this artical bellow and its working as expected but when user submit the request at 1st time it is not submitting and agian if the user click on that submit button it will submitting . could you please help me on t...

How to add a Note message under Add Attachment

Hi All, Can someone please help me on the below requirement. How to add the Note message under the Add Attachment.I want to add this message " Request will be rejected if the documents are not uploaded" under the add attachment. Thank you 

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nikhitha24 by Tera Guru
  • 430 Views
  • 7 replies
  • 0 helpfuls

trigger approvals based on variable

Hi,i'm using a MRVS and a variable in that needs to be used for approval, i'm doing this through a workflow. the below script is being used: but the approvals are not triggering. when i checked through run script it is giving the exact value. Please ...