How to set up feedback form ServiceNow knowledge articles when it not helpful

[Apps6]

Hello,

I set up the system properties as given below in the article, which are provided by the ServiceNow OOB feature, to enable the Knowledge Feedback and Knowledge Feedback Task. However, when I checked the feature that said that article was not helpful, there was no pop-up feedback form. What could be the issue?

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0712422

[Mallidi Suma]

Hi @Apps6 ,

I enabled the 2 system properties as per the article. It is working as expected for me when I tested in the Portal, not in the native UI. I believe you are trying in the native UI, once test it in the portal and also try with the knowledge article where you are not the author.

 

Please mark my answer as helpful and accept it as a solution, if it helps !!