Has anyone created a relationship between a project and catalog requests?Our Project Managers would like to tie a project to one or more requests that are submitted to actually do the work of the project.Right now, they are creating a project task al...
Hello Guys,I was wondering if there is a way to link 2 incidents together in ServiceNow?In case if 2 incidents have something simillar, linking them would give an easy access to related information that could help in investigating/solving those incid...
Hello friends. I have an odd issue,It seems we have an import set running a .csv file that SN has bit off from one of our FTP sites.It starts chewing through this .csv ... but then it just stops ... it hangs ... and then when I go to assess the stat...
Hello,I'm trying to report on actual time that an incident was being worked on but am stuggling to find how to do it. What I am after is the amount of time the incident was open minus the time it was suspended and minus the time we weren't at work. I...
Question: We have a catalog Item and multiple catalog task in a workflow. We are looking for how we can show variables on the catalog task and not the catalog item. We are looking to create a checklist for the person working the cat task but don't wa...
Hi SNC, A dilemma here - what's a better approach if I want to give people the ability to submit incidents via the Service Catalog. From a tool's best practice and ease of use perspective: 1. Have a catalog item with variables to capture questions ...
I have created a new app with a record producer, and an assignment rule that should set the assignment group when the item is submitted from the Service Catalog. However the assignment group is not getting set and there is only one assignment rule f...
My team works from Mon -Fri in a week and we use Service Now as a ticketing tool. Since we do not have coverage on week ends, the tickets assigned to our queue gets breached by Monday when we are back in office. Is there a way in Service Now tool to ...
When a request is submitted for purchase and is approved a Catalog Task is created to source this item. The task is created on the Source Request workflow but there is a wait condition on the Procurement Process workflow that does not move on until t...
I'm looking for the best way to handle cancelling tasks automatically, if the requested item is cancelled or rejected after being approved. For example, if an Offboarding (employee termination) request is entered and approved, and then the employee...
Morning all, Got a question which I don't think is unique but I can't seem to get this working the way I want it. Background info: When a ticket is logged, an SLA is fired (This is normal for all of us and this will not change unless the priority ...
Can any1 explain me in detailed what is "contains" , "visibility" ,relationship with respect to domain separation.I know contain is the relationship defined between domain to domain but how does it work?? . Does it reverse the parent child hierarchy?...
I have a question around foundation data. I have worked in ITIL/ITSM systems for more years that I care to admit, and they all have had one basic thing in common and thats a data model to begin with that if you fill out this foundation data, it provi...
We're adding a custom date field to the cmdb_ci table. Rather than using the date format set in the system properties, we'd like the date in this field to be expressed as Quarter/Year, as in Q1 2011, Q4 2012, etc. This is obviously a special exceptio...
how do I limit the time of when a user can reopen an incident i.e. after 30 days they can't reopen?
