How to set up feedback form ServiceNow knowledge articles when it not helpful

Apps6
Tera Contributor

‎05-21-2023 06:40 AM

Hello,

 

I set up the system properties as given below in the article, which are provided by the ServiceNow OOB feature, to enable the Knowledge Feedback and Knowledge Feedback Task. However, when I checked the feature that said that article was not helpful, there was no pop-up feedback form. What could be the issue?

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0712422

 
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Mallidi Suma
Tera Guru

‎05-21-2023 07:36 AM

Hi @Apps6 ,

 

I enabled the 2 system properties as per the article. It is working as expected for me when I tested in the Portal, not in the native UI. I believe you are trying in the native UI, once test it in the portal and also try with the knowledge article where you are not the author.

 

Screenshot 2023-05-21 at 8.04.47 PM.png

 

Please mark my answer as helpful and accept it as a solution, if it helps !!