How to set up virtual agent convesation in esc portal

mania
Tera Contributor

‎07-01-2024 12:39 AM

Hi,

 

Once i start a conversation it is showing the below image, but not showing show me everything to show all the topics so can you please guide me how to set up virtual agent conversation and topics in esc portal.

mania_0-1719819293761.png

Thanks!

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎07-01-2024 01:53 AM

Hi @mania 

 

https://www.youtube.com/watch?v=-D5ox1SPysI

 

Might be you need to update the VA plugin?

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Dr. Atul G. - Learn N Grow Together
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Virtual Agent Academy: Manage and secure your IT and HR Virtual Agent conversations
Virtual Agent Academy: Manage and secure your IT and HR Virtual Agent conversations
youtube.com/watch?v=-D5ox1SPysI
Learn how to configure your Agent Chat and Virtual Agent so that chat transcripts and Interaction records are secured. This is helpful when your Virtual Agent handles conversations for multiple business units such as IT and HR. Timestamps: Intro and announcements: 0:00 Overview: 1:24 Exercise: ...
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