How to setup a SMS Notification in ServiceNow without any third party integration.

[Community Alums]

Hi All,

I have tried to implement SMS functionality in SNOW without any third party integration, i have followed below KB article but no good luck.

KB article - https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0712569

Client requirement - They want the default SMS over cell phone when any incident SLA will be breach more than 50%.

Please response, how i can accomplish this requirement.

Thanks, 

Vikas

[Dr Atul G- LNG · Accepted solution]

Will wait for feedback. 

[Dr Atul G- LNG · Accepted solution]

Will wait for feedback. 

[chetanb]

Ideally, it should work

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0712569

or else you can use third party sms provider which is supported by servicenow

Note:-make sure end user (receiver) DND service must not activated.

Regards,

CB

[Community Alums]

Hi,

I have setup using this KB - https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0712569

But it is not working.

Note - Client didn't want to use the Third party SMS provider.

Is there any possibility to send the SMS over cellphone without any Third party SMS provide integration.

Thanks,

Vikas 

[Maik Skoddow · Accepted solution]

HI @Community Alums 

to answer your question (and you can continue asking as much as you want): NO!!!!

ServiceNow is not a cell phone provider. So you will definitely will need a provider which will send out the SMS.

Maik

[Community Alums]

Hi Maik,

Thank you for clarification.

Note - I will inform Client with same answer.

Thank you so much for help 🙂

Thanks,

Vikas