How to setup a SMS Notification in ServiceNow without any third party integration.

[Community Alums]

Hi All,

I have tried to implement SMS functionality in SNOW without any third party integration, i have followed below KB article but no good luck.

KB article - https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0712569

Client requirement - They want the default SMS over cell phone when any incident SLA will be breach more than 50%.

Please response, how i can accomplish this requirement.

Thanks, 

Vikas

[Dr Atul G- LNG · Accepted solution]

Will wait for feedback. 

[Dr Atul G- LNG]

Hi @Community Alums 

Did you try Notifiy?

https://docs.servicenow.com/bundle/vancouver-servicenow-platform/page/product/notify2/reference/notify-landing-page.html

[Community Alums]

Hi Atul Sir,

I have already checked the above URL but client didn't want to use the third party integration (Like Twilio).

Is there any possibility to send the SMS over cellphone without any Third party SMS provide integration.

Thanks,

Vikas 

[Dr Atul G- LNG]

Hi @Community Alums 

You can call me Atul that will be more good.

The above provided links are best one else no other way. If your issue is there, log a NOW Support case.

[Community Alums]

Hi Atul,

I'm waiting for some one response on this , if i will not get any positive response then i will log a Support Case to ServiceNow for help.

Thanks,

Vikas