How to setup a SMS Notification in ServiceNow without any third party integration.

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Community Alums
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‎01-19-2024 03:56 AM

Hi All,

 

I have tried to implement SMS functionality in SNOW without any third party integration, i have followed below KB article but no good luck.

 

KB article - https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0712569

 

Client requirement - They want the default SMS over cell phone when any incident SLA will be breach more than 50%.

 

Please response, how i can accomplish this requirement.

 

Thanks, 

Vikas

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Dr Atul G- LNG
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‎01-19-2024 04:58 AM

Will wait for feedback. 

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Dr. Atul G. - Learn N Grow Together
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Maik Skoddow
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‎01-19-2024 05:01 AM

HI @Community Alums 

to answer your question (and you can continue asking as much as you want): NO!!!!

ServiceNow is not a cell phone provider. So you will definitely will need a provider which will send out the SMS.

Maik

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Dr Atul G- LNG
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‎01-19-2024 05:10 AM

Hi @Community Alums 

 

everyone suggested same answer, so you can accept all answers as Solution 🙂

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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