Situation: We are looking to implement the Service Status widget to our Service Portal. In testing, we are able to create an outage on a Business Service and get that outage to show up on the widget (working as expected). However, as a company, we do not have defined services and, up to this point, have only ever reported outages on Business Applications. When we create an outage on a Business Application, it does not show up on the Service Status widget.
Question: We have identified that the widget only looks at cmdb_ci_service and outages to display. Is there a way to expand what is shown on the widget beyond just Business Services to also include other ci classes while keeping all other functionality (showing history, ability to click into outage, etc)?
Additional Question: How are both Services and Business Services shown in Service Status widget? Looking in the PDI demo data, both Bond trading and Blackberry appear to be the same class (Business Service) and service classification (Business Service). I'm not sure where the delineation is listed that separates these two CIs.
It is possible to make service status widget look at all CIs instead of just 'cmdb_ci_service'.
Since its OOB widget you need to create a clone of the widget and implement this functionality.
The custom widget will have the following server side code
// populate the 'data' object
// e.g., data.table = $sp.getValue('table');
var outage = new GlideRecord("cmdb_ci_outage");
//outage.addQuery("cmdb_ci.sys_class_name", "cmdb_ci_service");
outage.addQuery("cmdb_ci.sys_class_name", 'CONTAINS', "cmdb_ci");
outage.addQuery("begin", "<=", gs.nowNoTZ());
outage.addQuery("end", ">=", gs.nowNoTZ()).addOrCondition("end", "=", "NULL");
data.service = (input && input.service) || $sp.getParameter("service");
if (!GlideStringUtil.nil(data.service)) {
outage.addQuery("cmdb_ci", data.service);
//var serviceGR = new GlideRecord("cmdb_ci_service");
var serviceGR = new GlideRecord("cmdb_ci");
if (serviceGR.get(data.service))
data.serviceDisplay = serviceGR.getDisplayValue();
}
outage.query();
data.outages = [];
data.outageIDs = "";
while (outage.next()) {
var out = {};
out.typeDisplay = outage.type.getDisplayValue();
out.type = outage.getValue("type");
out.details = outage.getValue("details");
out.ci = outage.cmdb_ci.getDisplayValue();
out.serviceID = outage.getValue("cmdb_ci");
out.begin = outage.begin.getDisplayValue();
data.outages.push(out);
data.outageIDs += "," + outage.getUniqueValue();
}// populate the 'data' object
// e.g., data.table = $sp.getValue('table');
var outage = new GlideRecord("cmdb_ci_outage");
//outage.addQuery("cmdb_ci.sys_class_name", "cmdb_ci_service");
outage.addQuery("cmdb_ci.sys_class_name", 'CONTAINS', "cmdb_ci"); // updated to cmdb_ci
outage.addQuery("begin", "<=", gs.nowNoTZ());
outage.addQuery("end", ">=", gs.nowNoTZ()).addOrCondition("end", "=", "NULL");
data.service = (input && input.service) || $sp.getParameter("service");
if (!GlideStringUtil.nil(data.service)) {
outage.addQuery("cmdb_ci", data.service);
//var serviceGR = new GlideRecord("cmdb_ci_service");
var serviceGR = new GlideRecord("cmdb_ci"); // updated to cmdb_ci
if (serviceGR.get(data.service))
data.serviceDisplay = serviceGR.getDisplayValue();
}
outage.query();
data.outages = [];
data.outageIDs = "";
while (outage.next()) {
var out = {};
out.typeDisplay = outage.type.getDisplayValue();
out.type = outage.getValue("type");
out.details = outage.getValue("details");
out.ci = outage.cmdb_ci.getDisplayValue();
out.serviceID = outage.getValue("cmdb_ci");
out.begin = outage.begin.getDisplayValue();
data.outages.push(out);
data.outageIDs += "," + outage.getUniqueValue();
}In this screenshot you can see that the Current Status widget shows the outage on a CI that is not cmdb_ci_service record.
But please bear in mind that the page (id=current_status) need to cloned/updated as well to show outages on all CIs instead of just 'cmdb_ci_service' as it currently just shows only those CI related outages.
Thanks
Anil
