Create incident from scheduled report job

[snuser10]

Is there a way to create an incident ticket when report is scheduled to run? Meaning can the same scheduled job open an incident ticket with that report as an attachment? TIA!!

[johnfeist]

I'm not sure that you can export a report onto your instance.  I do have an alternative for you.  Have your job send the report back to your instance either directly or via a mailbox that auto forwards to your instance.  Then you can have your inbound actions pick it up and handle it like anything else coming in.

Hope that helps.

:{)

Helpful and Correct tags are appreciated and help others to find information faster

[amaradiswamy]

Hi,

Yes, we can use "Conditional" field in Scheduled reports which supports server side script. I tested in my developer instance and it is working

[snuser10]

Hello! This works except it does NOT attach the report as an attachment. i tried adding "GlideSysAttachment.copy(current.getTableName(), current.getValue('sys_id'), 'incident', incidentSysId);" after gr.insert(); with no luck.  Any suggestion?

[Sai Siva Chaita]

gr.insert() and gr.update() and gs.info() These commands are not at all working for me in conditional script 

I donno how you guys achieved this. Please help me