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unable to update the data in RITM fields using rest api

hi below is the script i developed in scripted rest api using "PUT" Method (function process( /*RESTAPIRequest*/ request, /*RESTAPIResponse*/ response) { var obj = {}; obj.number = request.pathParams.number; obj.short_description = request.pathParams...

Rama26 by Tera Contributor
  • 722 Views
  • 2 replies
  • 0 helpfuls

How to disable OOB UI action and context menus for specific custom user role, but it should be enable for admin whether admin has/has not custom user role.this is the expected behavior I want this UI action to be visible only when custom role is add

I wan to hide OOB UI actions and context menus for a specific custom user role. But it will not applicable for admin.  this is how I did it, but it is always whether admin has this custom user role or not, it will always hide buttons for admin also. ...

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SSA1 by Giga Expert
  • 686 Views
  • 2 replies
  • 0 helpfuls

Resolved! Configure incident notifications

I need help following these steps     Configure incident notifications As a user, I want to be notified when an incident is created for me. Users should not be able to unsubscribe from the notification.  1. Set the notification "Incident op...

Day2 by Kilo Contributor
  • 4030 Views
  • 3 replies
  • 5 helpfuls

Resolved! Service Owner Workspace future deprecation

On the Service Owner Workspace page for San Diego it now says that: "Note: Starting with the San Diego release, Service Owner Workspace is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will cont...

Mike Rae by Kilo Guru
  • 1362 Views
  • 2 replies
  • 4 helpfuls

how to send a approval to particular manager

Hai all, i have a Requirement , how to send a approval in service catalog , there is no manager field in the custom table .  i have name field in a custom table ,if select some user ,then the  approval should go to a particular manager based on the n...

sekhar6 by Tera Contributor
  • 798 Views
  • 7 replies
  • 2 helpfuls

Resolved! Using Flow Designer to Compare Dates

Hello, All!  I'm trying to use the Flow Designer to take the date from a specific field on a form and see if that date is tomorrow.  If it's not, I want it to check once every day until that date is tomorrow.  However, it just keeps checking and neve...

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Ben124 by Tera Expert
  • 1954 Views
  • 6 replies
  • 1 helpfuls

choice list not visible in Agent workspace

Team,   We are facing an issue where in on the Native UI form Layout the choice list field shows the choice list  but the same field on agent workspace does not allow to select the choices on new request created on workspace.    

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How can I print out a message in the system log?

Hi all, Im new to ServiceNow I would like some help with: How can I print out a message in the system log? The workflow assigned to this catalogue item should print out a log in the system logs to say "User <name of the user> has ordered more <RAM or...

med1 by Kilo Contributor
  • 3854 Views
  • 30 replies
  • 4 helpfuls

How to add loading page/screen on Service portal with image/logo

Hi All, I need to add loading page with image/logo on service portal till portals home/main page display. (in short this loading page needs to display before displaying the home page of service portal) this loading page needs to display for few secon...

Akshay64 by Tera Contributor
  • 762 Views
  • 1 replies
  • 1 helpfuls

Resolved! Fetching Variable Values from Multi Row Variable Set Using mail script

We have a requirement to retrieve variable value from multi row variable set in Email notification. Notification script is attached below Currently I am able to retrieve all variable values into email  notification except multi row variable   When I...

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Community Alums by Community Alums  
  • 4018 Views
  • 4 replies
  • 6 helpfuls

How to do Mass deletion of records?

Hi, I need to delete 69 lakhs records from a table and I am looking for better way to do it without any performance impact on the instance. I can't go with Delete all records UI action, as I need to delete records based on certain condition. I have r...

Ajay37 by Tera Contributor
  • 1558 Views
  • 7 replies
  • 0 helpfuls