How to show knowledge base article without login from service portal.

[Sai25]

Hi All,

In the log in page I have created one widget under that I had placed article. When we click on article it should open the knowledge article  in the portal before login.

Here in the "how to login I am able to open from kb_social_qa_question table , but where as knowledge base articles are not showing."

Thank You,

Sai.

[Saurav11]

Hello,

Please find the below article on how to show the Knowledge based without logging in:-

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564169

Please mark answer correct/helpful based on Impact.

[Sai25]

Hi,

When I am trying to access the article it is showing blank.

[Saurav11]

Hello,

Please find the steps below:-

1. Navigate to Knowledge > Administration > Knowledge Bases.
2. Select the knowledge base you want to make public.
3. Go to the Can Read section or tab and remove any entries from the list.
   Everyone gets read permission on all articles in that knowledge base.
4. In the Application Navigator's Filter navigator field, enter sys_public.list and press Enter.
5. In the Page column, look for a page named kb_find.
6. For kb_find, change the value in the Active column to true.
7. In the Page column, look for a page named kb_view.
8. For kb_view, change the value in the Active column to true.
9. As a public user, try <instance-name>/kb_find.do.

Please mark answer correct/helpful based on Impact.

[Sai25]

Hi,

This one will navigate to ITIL view. I want to show in the portal.